We're very happy that you want to use ZEN Card.
You can simply order it yourself. Just log in to the ZEN app or portal. The physical card can be used both online, at the POS terminals and ATMs.
You must set a PIN code while ordering a card. We will ask you to set a 4-digit PIN code that will allow you to make the transactions without issues.
The physical card should be delivered to you within 3 business days (in Poland) and 12 business days (European Union and the rest of the world).
Remember! For security reasons, please activate your card only after it's delivered. Also, remember that the first transaction must be confirmed with a PIN code.
Below you can see how to order your ZEN card in a few easy steps.
The next step is very important. We will ask you to set a 4-digit PIN code for your card, which will allow you to make transactions. Enter it twice to confirm and avoid mistakes.
The created PIN code can be conveniently displayed later on in the card details. Click here to see how.
At the very end, you will see the card order confirmation with the probable delivery date. Confirm by clicking on "Done".
If you want to order a physical card via ZEN Portal, the tutorial below will guide you through the process. Log in, then click on the "Cards" tab. Then select "Manage Cards". Here you will start the card ordering process by clicking on "Add card". In the next step, select "Order a physical card".
Then fill in the card delivery address. Please double-check that all data are entered correctly.
The most important and last step is to create a 4-digit PIN code for the card, which will allow you to make transactions. Enter it twice to confirm and avoid mistakes. Proceed further by clicking "Confirm".
Ready! Your card has been ordered. You will see the card order confirmation and the estimated delivery date.
Important! For security reasons, please remember to activate your card after delivery.