When you notice that your card payment has been rejected, check if one of the following reasons was the cause:
The card you are trying to make a transaction with is blocked or restricted.
Your card has not been activated.
You do not have sufficient funds on your account (use the top-up option by card, BLIK or transfer).
Your card is damaged.
The data you input is incorrect (card expiry date/CVV code).
The PIN code you input is incorrect.
The merchant accepts only credit cards - ZEN card is debit.
You try to use ZEN card on a website with forbidden content, e.g. gambling.
The transaction was rejected by the security systems.
If none of the examples above is the cause, don't worry! Contact us and we will help you find the reason.