I don't recognize a card transaction

Question

What to do if I see a card payment I don't recognize in my ZEN transaction history?

Answer

If you do not recognize the transaction, block your card as soon as possible. Click here to learn how to block the card. Also, check if you have recently activated a paid subscription.

You can contact ZEN Support, who will help you verify transactions on your account. To report a transaction to ZEN Customer Support:

  1. In the transaction history, go to transaction details.
  2. Click on "Get Help" button.
  3. Select "Contact Support" - you will be redirected to chat with our consultant.
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