If you are not satisfied with our response to your complaint, you can apply to the Lithuanian Financial Supervisory Authority of the Bank of Lithuania (Žalgirio str. 90, 09303 Vilnius, Lithuania; www.lb.lt) to resolve the dispute.
A complaint in Lithuanian language may be submitted to:
Via the E-GovernmentGateway electronic dispute resolution gateway;
Through the consumer's application form, which should be sent to the supervisory unit of the Bank of Lithuania, by letter to the following address: Žalgirio90, 09303 Vilnius, Lithuania, email: pt@lb.lt,
By making a written notification and submitting it to the supervisory unit of the Bank of Lithuania by post to the following address: Žalgirio. 90, 09303 Vilnius, Lithuania, email: pt@lb.lt.