How to submit a claim request concerning AXA extended warranty?

Answer

In the event of a complaint regarding the additional warranty and cooperation with AXA, it is necessary to contact the insurer directly.

Information

If you're viewing this article from a device with ZEN app installed, press this link to go directly to the "Extended warranty" screen in our app.

The AXA contact number for your country is available in the ZEN app:

  1. Log in to the app.
  2. Go to the right, to the Zenefits screen, and select the "Extended warranty" tile:

  3. Press the "Claim request" button at the bottom of the page:

  4. The ZEN app will display the AXA contact number appropriate for your country.

When contacting AXA, please have the following details ready:

  • Individual client - the first 8 digits of your card number and the name of your subscription plan (Changing monthly ZEN Subscription Plan),
  • Business client - the first 8 digits of your card number.
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