1: New/Waiting for payment – We’re still waiting for payment confirmation from the operator or the transaction was not paid for. If you were not charged, you’re free to retry. Unfinished transactions are considered canceled and we’ll not make any attempts to collect money for them.
2: Processing – The transaction process has started but is not finished yet. This status will also be displayed in case of completed transaction for products or services which aren’t delivered instantly.
3: Complete – Transaction was successfully processed by ZEN. Merchant will deliver your products soon.
4: Refunded – Transaction was refunded either on your or the merchant’s request. Money will reach you back soon.
5: On Hold – The "Hold" status should tell you that your order needs additional verification from our side.
6: Rejected/Declined – the payment was declined due to security or payment method limitation reasons. If money was reserved it will be automatically returned by your payment institution during next settlement period.
Before retrying the payment or placing another order, always make sure about the status of your previous attempt to avoid accidental multiple orders.