How-to
I want to change my email connected to my ZEN account. How can I do that?
Answer
You may change the email address associated with your ZEN account with the help of ZEN Customer Support. To change the email address on your ZEN account, please make sure at least 14 days have passed from your account creation date. Then, contact us via chat in the ZEN application or via email at hello@zen.com.
Remember to send us the following details in your request:
- Your current email address associated with your ZEN account.
- The new email address you wish to associate with your ZEN account.
For security reasons, you will be asked to verify your identity. Please use one of the links below to begin changing your email address.
Do you need help? We are always here for you:
- in ZEN app support chat (open the link from your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, please make sure that the ZEN app is allowed to send push notifications on your mobile device.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.