Question
What is the expected delivery time of a ZEN Physical Card?
Answer
After ordering a physical card, it should be delivered to you:
- Within 4 business days, if card was ordered to Poland.
- Within 21 business days, if card was ordered to any country other than Poland.
If the expected delivery time has passed, and you still haven't received your ZEN card, please see which courier is delivering your card, and which address it was sent to. You may also contact us via in-app chat (click this link on a device with the ZEN app installed) to remove the lost card and waive the fee for another one.
Information
Currently, delivery tracking is available in the ZEN app for cards sent via FedEx and DHL to Polish addresses. The tracking number will be accessible within 2 business days of ordering the physical card.
Please note that we do not offer delivery tracking for cards sent outside of Poland, including those dispatched via Polish Post (Poczta Polska), Nova Post or DHL Global Mail to other countries.
See also: Countries where ZEN Physical Card can be delivered