To receive ZEN's instant cashback, you need to meet a few conditions:
- go to the partner's store by clicking on the link in the ZEN app,
- after going to the store, do not switch between browser tabs/apps on your device,
- complete the transaction and make payment within 30 minutes of clicking on the link,
- pay with ZEN card for the entire purchase (no installment or Buy Now Pay Later options) and without intermediaries (cashback is unavailable for payments via PayPal, Curve, etc.),
- disable all ad blockers that may interfere with the order-tracking process,
- do not use alternative sites offering coupons, discounts, price comparisons, etc. - they may override the link from the ZEN app with their own order tracking,
- make sure that the merchant's category is not on the list of excluded categories for Moneyback.
If all the conditions are met, cashback for purchases will be automatically credited to your account within 30 minutes of payment.