How long I have to wait for the refund? Karrie (ZEN Customer Care) January 27, 2021 12:46 Updated The refunds are usually processed up to 14 days. Related articles How does Fast Refund work? How long I have to wait for the refund? Contact ZEN Customer Support I made a transfer from card to Zen card, why have not the funds been credited yet? Wise top-up didn't arrive, what happened?