Depositing cash to ZEN account


How may I deposit cash into my ZEN account?


There are several ways to deposit cash into your ZEN account. You may be charged a fee for cash top-ups. The fee depends on the ZEN subscription plan you choose (see also: What are ZEN subscription plans?).

Deposit at a Planet Cash ATM (available in Poland for PLN currency)

You can deposit cash into your ZEN account using the Planet Cash network. Other networks are not yet supported for cash deposits. The deposit fee at Planet Cash ATMs is 1% of the deposited amount. To deposit cash at an ATM:

  1. Find your nearest Planet Cash deposit machine here (external link).
  2. Insert your physical ZEN card into the ATM, or (if the ATM has a contactless function) place the phone with the virtual ZEN card added to Apple Pay or Google Pay to the contactless reader.
  3. On the ATM screen, select "Deposit" and enter the card PIN.
  4. Enter the deposit amount, and insert the cash into the machine. The maximum daily Planet Cash deposit limit for one card is 60,000 PLN.
  5. Keep the printed confirmation. Within an hour, you will receive your deposit confirmation in the form of a notification from the ZEN app.
In-store deposit (available in Poland for PLN currency)

You may deposit cash to your ZEN account in PLN in Poland using card deposits supported for example by Żabka stores in Poland. ZEN does not charge a fee for card deposits in stores.

  1. During shopping, inform the cashier about the cash deposit to your card. You may deposit up to 500 PLN per day via in-store deposits.
  2. The cashier may ask you for additional data, like an Identity Document.
  3. After verification, give the cash to the cashier and keep the printed confirmation of the cash deposit.
  4. Transaction will be performed and within an hour the funds will be credited to your account.
PaySafeCash deposit

You may top-up your account via PaySafeCash in CZK, DKK, EUR, GBP, HUF, NOK, PLN, RON, and SEK. The PaySafeCash deposit fee is 3% of the deposited amount. Follow the steps below to deposit cash to ZEN via PaySafeCash:

  1. Find your nearest PaySafeCash-enabled outlet here (external link). You may choose another country to search at the bottom of the page.
  2. In the ZEN app from the start screen, go to the left and tap on the currency you are interested in. Then select the "Top Up" button and "PaySafeCash" as the payment method at the bottom of the screen. (For a guide on how to top-up your account, click here: Top-up your ZEN account)
  3. Enter a top-up amount - the ZEN app will display information if the amount is too low or too high.
  4. Generate a barcode and save it by emailing, texting, or downloading it to your mobile wallet. You may also print it.
  5. Go to a PaySafeCash-enabled outlet and let the salesperson scan the barcode.
  6. Pay the amount due in cash - done!

See also: Top-up your ZEN account

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