Depositing cash to ZEN account

You can deposit cash into your ZEN account using the Planet Cash network in Poland. Other networks are not yet supported for cash deposits. The deposit fee at Planet Cash ATMs is 1% of the deposited amount. The maximum daily Planet Cash deposit limit for one card is 60000 PLN.

To deposit cash at an ATM:

1. Find your nearest Planet Cash deposit machine here (external link).
2. Insert your physical ZEN card into the ATM, or (if the ATM has a contactless function) place the phone with the virtual ZEN card added to Apple Pay or Google Pay on the contactless reader.
3. On the ATM screen, select “Deposit” and enter the card PIN.
4. Enter the deposit amount, and insert the cash into the machine.
5. Keep the printed confirmation. Within an hour, you will receive your deposit confirmation in the form of a notification from the ZEN app.

You may deposit cash to your ZEN account in PLN in Poland using card deposits supported by selected stores, such as Żabka, Empik or Dino. ZEN does not charge a fee for card deposits in stores. The maximum deposit amount depends on your chosen store. Usually, you may deposit up to 500 PLN per day via in-store deposits.

To deposit cash in-store in Poland:

1. During shopping in supported store, inform the cashier about the cash deposit to your card.
2. The cashier may ask you for additional data, like an Identity Document. If you are using your ZEN Card to deposit cash for the first time, inform the cashier about it to verify your identity. Every ZEN Card needs to be verified by cashier separately.
3. After verification, use your card in the card reader, give the cash to the cashier, confirm the cash deposit and keep the printed confirmation.
4. Transaction will be performed and within an hour the funds will be credited to your account.

You may top-up your account via PaySafeCash in CZK, DKK, EUR, GBP, HUF, NOK, PLN, RON, and SEK. The PaySafeCash deposit fee is 3% of the deposited amount. Maximum one-time deposit amount via PaySafeCash is 1000 EUR (or its equivalent in another currency).

To deposit cash to ZEN via PaySafeCash:

1. Find your nearest PaySafeCash-enabled outlet here (external link). You may choose another country to search at the bottom of the page.
2. In the ZEN app, from the start screen, go to the left and tap on the currency you are interested in. Then select the “Top Up” button and "PaySafeCash" as the payment method at the bottom of the screen.
3. Enter a top-up amount — the ZEN app will display information if the amount is too low or too high.
4. Generate a barcode and save it by emailing, texting, or downloading it to your mobile wallet. You may also print it.
5. Go to a PaySafeCash-enabled outlet and let the salesperson scan the barcode.
6. Pay the amount due in cash — done!