My transfer was returned to my account

Question

Why was my transfer returned to my ZEN account?

Answer

There are many reasons why your transfer might have been returned to your account. Please have a look at the list below:

  • Transfer was sent to the incorrect account number. Please make sure the correct account number was provided by transfer recipient.
  • BIC/SWIFT code was incorrect. Verify the BIC/SWIFT code with transfer recipient.
  • You have sent the transfer to a country that is not on the list of supported countries (General User Terms 1.17.).
  • Transfer exceeds the transaction limits on your account. Please see: Possible transaction limits when using ZEN.
  • Transfer was rejected by the beneficiary bank.
  • Transfer was rejected by the intermediary institution.

  • Transfer was rejected by a security system.

See also: My incoming or outgoing transaction seems to be stopped

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