Changing monthly ZEN Subscription Plan

Question

How can I change the monthly ZEN Subscription Plan? How do I cancel the monthly ZEN subscription? How may I upgrade my account to another plan?

How-to

To change or see your active ZEN Subscription plan, or check when is the next payment for your subscription, click this link on a device with the ZEN app installed, or follow the steps below:

1. Log in to the ZEN app.
2. Go left - to the screen with main account currencies - then press the Settings button in the top left corner:
   

   

3. In the ZEN app settings, choose the "Pricing plan" button:
   

   

4. Your currently active plan will appear. Under the plan name, you will see the next monthly subscription fee billing date.
5. Make sure that you have enough funds in your ZEN account to cover the monthly fee for the new plan, then confirm the change.

If you're upgrading from the Free plan to Gold or Platinum plan (or from Smart to Enterprise plan), the change will be made in a few minutes. If you're downgrading from the Platinum or Gold plan to Free plan (or from Enterprise to Smart plan), the change will be made at the end of your billing period shown in the ZEN app.

See also: About ZEN subscription plans, ZEN Pricing for Individual Clients