How can I change the monthly ZEN Subscription Plan? How do I cancel the monthly ZEN subscription? How may I upgrade my account to Gold or Platinum Plan?
Important: Self-service change of plan is only possible on ZEN Individual accounts. If you need to change your subscription plan on Business account, please contact us in ZEN app support chat (open the link from your mobile device, we usually respond within 2-3 minutes) or by email firstname.lastname@example.org (we usually respond within 24 hours).
To change your ZEN Subscription plan on an Individual account, follow the steps below:
- From the ZEN app start screen go left - to the screen with main account currencies - then press the Settings button in the top left corner:
- In the ZEN app settings, choose the "Pricing Plan" button:
- Make sure that you have enough funds in your ZEN account to cover the monthly fee for the new plan, then confirm the change.
If you're upgrading from the Free plan to Gold or Platinum plan, the change will be made in a few minutes. If you're downgrading from the Platinum or Gold plan to Free plan, the change will be made at the end of your billing period shown in the ZEN app.
See also: What are ZEN subscription plans?