Question
How can I change the monthly ZEN Subscription Plan? How do I cancel the monthly ZEN subscription? How may I upgrade or downgrade my account to another plan?
How-to
To change or see your active ZEN Subscription plan, or check when is the next payment for your subscription, click this link on a device with the ZEN app installed, or follow the steps below:
- Log in to the ZEN app.
- Go left — to the screen with main account currencies — then press the Settings button in the top left corner:
- In the ZEN app settings, choose the "Pricing plan" button:
- Your currently active plan will appear. Under the plan name, you will see the next monthly subscription fee billing date.
- Make sure that you have enough funds in your ZEN account to cover the monthly fee for the new plan, then confirm the change.
If you're upgrading:
- from Free plan to Gold, Platinum, or Pro,
- from Gold plan to Platinum or Pro,
- from Platinum plan to Pro,
- from Smart plan to Enterprise (Business),
the change will be made in a few minutes, and you will be charged the price of a new subscription.
If you're downgrading:
- from Pro plan to Platinum, Gold, or Free,
- from Platinum plan to Gold or Free,
- from Gold plan to Free,
- from Enterprise plan to Smart (Business),
the change will be made at the end of your billing period shown in the ZEN app. Changing a plan does not generate additional charges or refunds.
Information
Self-service change of plan is only possible on ZEN standard plans (Individual: Free, Gold, Platinum, Pro. Business: Smart, Enterprise). If you need to change your special plan on Business account, please get in touch with us in ZEN app support chat (open the link from your mobile device, we usually respond within 2–3 minutes) or by email at hello@zen.com (we usually respond within 24 hours).
See also: About ZEN subscription plans, ZEN Pricing for Individual Clients