Change your phone number

How-to

How can I change the phone number linked to my ZEN account?

Answer

Important

For security reasons changing the phone number associated with your ZEN account is not possible during the first 14 days after account creation.

Changing the phone number yourself is only possible on an Individual account. To update the phone number on your business account, please contact ZEN Customer Support.

If you have access to your previous phone number, you can change it to a different one in ZEN app:

  1. Log in to the ZEN app.
  2. Swipe right, then press the button in the top left corner:

  3. Go to "My profile":

  4. Tap the edit icon next to your phone number and follow the instructions:

If you do not have access to your previous phone number, or you have a Business account, you may change the number to a different one through ZEN Customer Support.

Do you need help? We are always here for you:

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