How can I change the phone number linked to my ZEN account?
Important: for security reasons changing the phone number associated with your ZEN account is not possible during the first 14 days after account creation. Changing the phone number yourself is only possible on an Individual account.
If you have access to your previous phone number, you can change it to a different one in ZEN app:
- Go to your profile:
- Tap the edit icon next to your phone number and follow the instructions:
If you do not have access to your previous phone number, or you have a Business account, you may change the number to a different one through ZEN Customer Support.
Do you need help? We are always happy to help you in ZEN app support chat (open the link from your mobile device, we usually respond within 2-3 minutes) or by email email@example.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.