Every day, financial institutions process billions of transactions, such as card payments, returns, customer data changes, and generate millions of bank statements. At the same time, there are people who want to use financial systems for illegal purposes by trying to bypass security systems or expose other people to financial losses.
Therefore, ZEN, like any other financial institution, is obliged to take all possible steps to ensure that customers' money deposited in their accounts is safe.
At ZEN, we focus on experienced employees and effective security systems. We use the best ideas and innovative solutions for you to make you feel ZEN.
There are no doubts that financial institutions must comply with regulations to protect customers’ money effectively. Together with regulatory authorities as well as with other financial institutions, a number of rules have been created to function safely in the financial ecosystem.
The financial ecosystem
The financial ecosystem is not only money, transfers, or banks. The financial ecosystem is a set of entities which participate in the money exchange process, including payment institutions, online stores, service providers, such as streaming services, ATMs, cash deposit machines, payment brokers, payment card issuers, cryptocurrency exchanges, Stock Market and finally any customer like me and you.
An attack or abuse against one element of the financial ecosystem affects other elements. Therefore, several parties may react against such attacks or attempts to exploit the weaknesses of the financial ecosystem. In order to protect our customers as well as their data, money, and above all, trust, ZEN.COM must take preventive actions.
How do we protect you and your money?
Why do we limit access to accounts?
At ZEN, we do everything we can to help you get the most out of your account like Zenefits, Extended Warranty or ZEN Care, however some extra steps must be sometimes taken.
As part of our responsibilities, we monitor our customers' accounts. During this time, we may limit some of the functionality of your accounts and ask you or other parties of your transactions to provide clarifications. Account functionality will be restored immediately upon completion of this process.
If you are not sure whether any limitations apply to you, contact us without hesitation at email@example.com. The ZEN team will help you, so that you can safely use your ZEN account.