Can ZEN contact me and ask me questions?
At ZEN, we make sure you don't have to worry about a thing. Our automated monitoring systems operate 24/7. They check thousands of payments in real time to ensure the safety of each of our customers.
In some cases, we may check certain transactions and other activities in your account, and this may include proactively contacting you for additional information.
Important. If you have received an email from ZEN, please make sure it is from email@example.com. We never ask for your full bank card numbers, personal account password, one-time sms passwords or other similar sensitive information.
Do you need help? We are always happy to help you in ZEN app support chat (open the link from your mobile device, we usually respond within 2-3 minutes) or by email firstname.lastname@example.org (we usually respond within 24 hours).