Customer relationship monitoring is the responsibility of every financial institution. In short, regulations require us to understand where our clients' money comes from or how our clients generated their wealth.
That's why sometimes we have to ask our clients some questions or ask for documents. Once we decide to write to you, we only ask what is necessary to complete the verification.
International regulations have been prepared, based on different situations, in order to protect customers and payment systems (including the institutions involved) from threats such as money laundering and terrorist financing.
Verifications of the Source of Funds are routine and can occur at any time.