If you suspect or already know that you have been a victim of fraud, write to us immediately at hello@zen.com or via chat. We'll make sure your account is safe and advise you on what to do next. Also, it is necessary to report to local law enforcement agencies.
What to do next?
ZEN, like any financial institution, works with law enforcement agencies (e.g. the Police) in many countries to work together to solve various cases. It is the law enforcement agencies that are responsible for searching for criminals and have the tools to do so. As soon as they report to us, we must give them all the necessary information so that they can complete their investigation more quickly.