See our safety recommendations

• Do not install remote device management applications (e.g. AnyDesk, TeamViewer) on the device you are using to access ZEN or another financial platform. This may allow fraudsters to take control of your computer/phone.
• Never share payment information such as ZEN codes, SMS passwords, credit card details or personal information with others.
• Verify trade and investment offers, especially those from unfamiliar sellers and companies. If their offer stands out significantly from others available on the market, it is most likely not real and could be a scam.
• If you receive a phone call from a stranger who claims to represent a bank, regulator, law enforcement agency, government agency etc. and asks you to deposit money or provide personal information or passwords to your financial application, hang up and verify with the appropriate institution that the person actually works there.
• Read online reviews about the company before you make a purchase or investment. Look out for warnings posted by consumer protection agencies and consult with a family member or other person you trust and who has the appropriate knowledge.
• Never open an account at a financial institution at the request of another person or share your account information with them. Doing so could not only harm your reputation, but could also lead to you being charged with a crime committed by another person using your account.
• If you believe you have become a victim of a scam or even suspect a fraud, please contact your local law enforcement authorities.

For more useful information, visit the below websites:

European Banking Federation - EN/multilanguage

Financial Conduct Authority (United Kingdom) EN

Komisja Nadzoru Finansowego (Republic of Poland) PL

Scam types

Investment scams

When a stranger calls or writes to you and promises you quick and large profits by investing in cryptocurrencies/forex transactions

Bank/regulatory agency scams

When a stranger calls you and claims to work for a bank or another financial regulator and tells you that your funds are at risk. After that, they give you hasty instructions on how to secure them.

Phishing scams

These frauds include numerous scenarios, such as:

- When you're given a link to the fake website that looks the same as originals. This may be a bank website or an online store

- When you use services that don't verify user information in any way, so anyone may enter any name and information

- When you bid on auction services and the seller contacts you offering to pay outside of the service or the buyer proposes a nonstandard payment method that requires you to provide your credit card number or other information to access the banking application (never give a stranger your 3-digit CVC/CVV security code)

Money mules scams

- When someone offers to pay you for opening an account on their behalf in ZEN or any other financial institution, or offers other benefits e.g. a loan, a job

etc.

- When someone expects you to make a transaction on their behalf or give them access to your account

- When someone offers to pay you in any way for your ID document, your payment cards or other payment instruments or documents