Question
Why should I verify my identity? What are the tips for successful identity verification? What are the possible errors when verifying identity?
Answer
ZEN is a financial institution, and one of our main duties is to identify our customers. This occurs not just when opening an account, but also regularly throughout the relationship. Occasionally, we may ask customers to answer some questions or provide identity documents again. Please be aware that the verification process is managed by an external service provider.
Tips for successful verification:
- Make sure that the document you want to use for verification matches the selected document type in the verification form - choose the correct document issuing country and document name, making sure your document and country are on our list of supported documents and countries,
- Confirm that the registration form data matches the document - use the exact names and surname as shown on your document, avoiding nicknames,
- Verify that the document isn’t damaged, invalid, or expired - if your document is broken, cracked, or has expired, it will not be accepted during the verification,
- Fit the document into the frame so that all four corners are visible - make sure the document is placed on a flat surface to take the sharp photo easier,
- Do not scan the document and your photos in any other way (e.g. from a computer screen or another phone),
- Make sure the photo of the document is of good quality - the photo should not be blurry,
- Place your face right in the indicated frame to scan it correctly,
- Do not cover any part of the document or your face - take off possible face masks, hats, or glasses before making the photo.
See also: My identity verification failed