Why is my account blocked? Why are some features limited?
As a licensed financial institution, ZEN is subject to a number of regulations that it is required to comply with. To ensure the safety of customer funds and review your account activity, in some cases we may limit:
- access to your account:
- or certain features:
While verifying your account activity, we may request additional information or supporting documents by sending an email from email@example.com. Please periodically check your email inbox, including your spam folder.
Following a review, we may:
- Remove limitations and then you will be able to make full use of your account. Anyway, we apologize for any inconvenience caused and appreciate your understanding.
- Decide to permanently close your account ('I've got a message 'We have to close your account'').