What should I do in case of fraud?

Question

What should I do in case of suspected or actual fraud?

Answer

In case of suspected or actual fraud, immediately:

  1. End communication with the suspected scammer.
  2. Freeze your cards in the ZEN app to prevent any unauthorized payments (see: How to block ZEN card?).
  3. Contact your local law enforcement and financial institutions involved. Prompt reporting can help mitigate damage and assist in the investigation.

Do you need help? We are always here for you:

See also: I don't recognize a card transaction

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