Question
Can I cancel or return a card-to-card transfer?
Answer
Card transfers are instant, so these transfers cannot be canceled or returned. Always make sure that the amount and details of the transfer are correct when ordering a transfer in the ZEN app.
If you have sent a transfer to card by mistake and it is "Completed" already, we recommend contacting the recipient of the transfer and requesting a refund.
If your card transfer status is showing as "Pending", please contact us so we can check the transaction details.
Do you need help? We are always here for you:
- in ZEN app support chat (open the link from your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, please make sure that the ZEN app is allowed to send push notifications on your mobile device.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.