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Canceling or returning transfers to card


Can I cancel or return a card-to-card transfer?


Card transfers are instant, so these transfers cannot be canceled or returned. Always make sure that the amount and details of the transfer are correct when ordering a transfer in the ZEN app.

If you have sent a transfer to card by mistake and it is "Completed" already, we recommend contacting the recipient of the transfer and requesting a refund.
If your card transfer status is showing as "Pending", please contact us so we can check the transaction details.

Do you need help? We are always here for you:

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