Issue
When trying to send a card transfer from ZEN, I see "Transaction failed". Why can't I send a transfer to card?
Answer
If your card transfer is unsuccessful, the following reasons may be applicable:
- Recipient's bank may not allow this type of transfer - contact the recipient's bank to check if they support MasterCard Send and VISA Direct transfers, or use a standard bank transfer if possible.
- Recipient's bank may be from a country to which transfers are not supported - you may see the list of supported countries here. Please try sending a transfer to a card from a supported country.
- Recipient's card may be closed - card transfers may only be sent to active cards. Please try sending a transfer to a different card.
- You may have exceeded the transfer limit - see the possible card transfer limits here, or see the possible account limits here.
- Transfer may be declined by our security systems to protect you from fraud.
If your transfer to card was successful, but funds did not reach the recipient yet, please see this article.