Individual client

Frequentyl asked questions

• I paid with ZEN card but the transaction is not completed yet.
• How long does local PLN money transfer take?
• How long does SEPA transfer take?
• How long does SWIFT transfer take?
• Why cannot I change my phone number?
• What are the fees for moneysend transactions?

ZEN Card

• How can I generate card ownership certificate?
• I made a transfer from card to Zen card, why have not the funds been credited yet?
• How to withdraw cash?
• Can I add ZEN card to Google Pay?
• Can I add ZEN card to Apple Pay?
• How to change card limits?

See all 39 articles

Transfers

• How can I cancel a SEPA transfer made from ZEN account
• How Can I cancel ZEN BUDDIES transfer?
• How can I generate a confirmation of payment or transfer? 
• My SEPA transfer didn't arrive, what happened? 
• What is SWIFT transfer?
• What is SEPA transfer?

See all 11 articles

Managing your ZEN account

• How to change my personal data?
• Why can't I generate a monthly statement?
• What happens if my balance is negative?

ZEN account top-up

• Wise top-up didn't arrive, what happened?

ZEN account

• Where can I find account numbers?
• What currencies are available in ZEN?
• How to protect yourself

Digital Currency

• My Digital Currency transaction is still processing, what happened?

ZEN Care

• How does Fast Refund work?

Zenefits

• How does additional warranty work?
• Is additional warranty applicable when I use installment payment?
• Where can I find Extended Warranty description?

Currency exchange

• Where can I check current exchange rates?