Frequently asked questions
ZEN Card
- How can I generate card ownership certificate?
- I made a transfer from card to Zen card, why have not the funds been credited yet?
- How to withdraw cash?
- Can I add ZEN card to Google Pay?
- Can I add ZEN card to Apple Pay?
- How to change card limits?
Transfers
- How can I cancel a SEPA transfer made from ZEN account
- How Can I cancel ZEN BUDDIES transfer?
- How can I generate a confirmation of payment or transfer?
- My SEPA transfer didn't arrive, what happened?
- What is SWIFT transfer?
- What is SEPA transfer?
Transfer to card
- Transfer to card – what is it?
- What kind of payment cards are applicable?
- What are the transaction limits?
- I made a mistake while sending a Transfer to card – what can I do?
- What data do I need to enter to make a Transfer to card?
- Why can’t I make a Transfer to card?
Managing your ZEN account
ZEN account top-up
ZEN account
Digital Currency
ZEN Care
Zenefits
Currency exchange
All about Security at ZEN
- Why was my access to some or all functionalities limited?
- Why was my transfer stopped?
- What happens if I don't respond to messages sent by ZEN?
- Why was my transfer rejected?
- See our safety recommendations
- Why do I have to follow the ZEN Terms of Use?