ZEN Card

About ZEN Card

• About ZEN Pro Card
• What benefits I get when I use ZEN Card?
• What is a physical card?
• What is a virtual card?
• Countries supported for paying with ZEN Card
• ZEN Card renewal
• See all 7 articles

Ordering ZEN Card

• Order a physical card
• Order a virtual card
• Countries where ZEN Physical Card can be delivered
• Expected delivery time of a card
• My ZEN card did not arrive
• Maximum amount of active cards in ZEN
• See all 7 articles

Card transactions

• I paid with ZEN Card but the transaction is not completed yet
• I do not recognize a card payment in transaction history
• Cancel or refund a card payment
• My card transaction was rejected
• Limits on card payments and ATM withdrawals
• Exceeded limit of PIN attempts
• See all 7 articles

Managing ZEN Card

• Activating ZEN Card
• See your card number, expiry date and CVC
• How to change card limits?
• Temporary blocking of the ZEN card
• Unlocking the ZEN Card
• Removing ZEN Card
• See all 9 articles

Cash withdrawals

• Withdrawing cash from an ATM
• Problems with withdrawing cash from an ATM
• ZEN card is stuck in the ATM machine
• Amount charged by the ATM was higher than the cash I withdrew
• Withdrawing cash using "Pay by card and withdraw" service in Poland

Apple Pay

• How to add ZEN card to Apple Pay?
• Is Apple Pay safe to use?
• How to pay with Apple Pay?
• Why can't I add my card to Apple Pay?

Google Pay

• How to add ZEN card to Google Pay?
• Is Google Pay safe to use?
• How to pay with Google Pay?
• Why can't I add my card to Google Pay?