FAQ

Frequently Asked Questions

• Possible transaction limits when using ZEN
• My transaction seems to be stopped
• Checking the status of a transaction
• Identity verification on my active ZEN account failed
• Contact ZEN Customer Support
• Chatting with ZEN Support Team
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Service alerts and maintenance

• RESOLVED. 13.01.2025. Problems with access to the Priceless Moments program.
• RESOLVED. 30.12.2024. Problems with cryptocurrency top ups and transfers
• RESOLVED 19.11.2024. Problems with VISA Transactions
• RESOLVED. 19.11.2024. Problems with top ups.
• RESOLVED. 18.11.2024. Problems with top ups.
• New local accounts in RON temporarily unavailable
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