FAQ

Frequently Asked Questions

• Possible transaction limits when using ZEN
• My transaction seems to be stopped
• Checking the status of a transaction
• I received an e-mail "Update to Our Pricing Policy"
• Identity verification on my active ZEN account failed
• ZEN Customer Support contact information
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Service alerts and maintenance

• PayPal top-ups temporarily unavailable
• RESOLVED. 10.09.2024. Problems with logging into the app and “stuck” transactions
• RESOLVED. Digital currency top-up temporarily unavailable
• RESOLVED. 2.09.2024. Problems with logging in.
• RESOLVED. 31.08.2024. Slowdowns in multiple services
• RESOLVED. Incident 30.08.2024
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