Transfers & Currencies

Transferring funds via ZEN

• Transfer funds to your ZEN account from other financial institutions
• How long does it take to process my transfer?
• Fees for transfers processed by ZEN
• Transfer funds from your ZEN account
• How do I create a payment or transfer confirmation?
• Managing saved transfer recipients
• See all 8 articles

Currency exchange

• Currencies available in ZEN
• Exchange currency in ZEN app
• How does automatic currency conversion for card payments work?
• What exchange rates are applied to my transactions?
• Is there any hidden fee for currency exchange?
• Can I undo a currency exchange transaction?
• See all 7 articles

Issues with transfers

• My transfer from ZEN didn't reach the recipient
• My transfer was returned to my account
• My transfer didn't arrive to ZEN
• My bank transfer from ZEN to Ukraine did not arrive to recipient
• I do not recognize a transfer in transaction history
• Why was my transfer stopped?

International bank transfers

• International transfers supported by ZEN
• SWIFT and SEPA transfer types information
• Countries supported for SWIFT transfers to and from ZEN
• Canceling SEPA or SWIFT transfer made from ZEN
• Why is the amount received via SWIFT different than the amount sent?

Local bank transfers

• Local PLN transfers supported by ZEN
• Local GBP transfers supported by ZEN

Internal transfers

• ZEN Buddies transfers
• Cancelling a ZEN Buddies transfer
• Internal transfers for ZEN Business clients

Card transfers

• Transferring funds via card number
• Countries supported for card transfers
• What is the fee for card-to-card transfers?
• I can't send transfer to card
• Canceling or returning transfers to card
• Limits for card transfers

PrivatMoney transfers

• Transfer money to Ukraine via PrivatMoney
• Bank cards and accounts supported to transfer and receive money via PrivatMoney
• Currency exchange rate for PrivatMoney transfers
• Can I receive a transfer via PrivatMoney from Ukraine to my ZEN account?
• Limits for transfers via PrivatMoney

Cryptocurrency transfers

• Sending funds from ZEN to external cryptocurrency wallet
• What are the limits on crypto transfers?
• My Digital Currency transfer has not been completed
• Canceling cryptocurrency transfers sent from ZEN