Safety

Preventing scams and fraud

• See our safety recommendations
• Protect yourself from ZEN Brand Impersonation scams
• What should I do in case of fraud?
• My card is lost or stolen
• My phone is lost or stolen

Transaction and Activity Verification

• Additional account verification during login
• About manual transaction verifications in ZEN
• What are the legal grounds for conducting the verifications?
• What happens if I don't respond to messages sent by ZEN?
• What is the purpose of verifying the source of funds?
• Why does ZEN ask me if I am affiliated with public person (PEP)?
• See all 8 articles