Account management

Registration information

• Countries supported for ZEN Personal account registration
• Countries supported for ZEN Business account registration
• Opening ZEN Business account
• Documents we may request when registering a ZEN Business account
• Tips for identity verification in ZEN
• Minimum age to become a ZEN Client
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Problems with registration

• My verification failed and ZEN is unable to create an account for me
• My verification failed because of exceeded number of attempts
• My verification failed because of blurry ID, or mismatching data
• I see the message "We need more time to verify your identity"

Data change

• Change your ZEN account phone number
• Change an email address
• Updating personal data on ZEN account
• Changing your home address
• Deleting personal data from ZEN
• Changing the country of residence in ZEN
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ZEN features and settings

• Managing ZEN app settings
• Enabling push notifications from the ZEN app on your device
• Checking transaction history
• Set the language of the ZEN app
• Quick switching between Personal and Business ZEN accounts
• Generating account ownership certificate
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Account problems

• I forgot the passcode to ZEN app
• My one-time SMS password is not coming
• I do not see my account number in ZEN app
• Issues with generating monthly account statements
• My ZEN account or certain feature is blocked
• What happens if my balance is negative?
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ZEN Subscription Plans

• About ZEN subscription plans
• Changing monthly ZEN Subscription Plan
• Using ZEN promo codes
• Free trial of ZEN Platinum plan
• ZEN Business Pricing and Contract information
• "Special" plan visible in ZEN Business account details