Account management

Registration information

• Countries supported for ZEN Personal account registration
• I received an e-mail "Updates to our Terms&Conditions"
• Opening ZEN Personal account
• Countries supported for ZEN Business account registration
• Opening ZEN Business account
• Documents we may request when registering a ZEN Business account
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Problems with registration

• I see the message "We need more time to verify your identity"
• My verification failed because of blurry ID, or mismatching data
• My verification failed and ZEN is unable to create an account for me
• My verification failed because of exceeded number of attempts

Data change

• Change your ZEN account phone number
• Changing your email address
• Updating personal data on ZEN account
• Changing the country of residence in ZEN
• Changing your home address
• Accessing and deleting personal data from ZEN
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ZEN features and settings

• Managing ZEN app settings
• Checking transaction history
• Enabling push notifications from the ZEN app on your device
• Unsubscribing from ZEN marketing notifications
• Set the language of the ZEN app
• Quick switching between Personal and Business ZEN accounts
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Account problems

• I can not log in to the ZEN app
• I forgot the passcode to ZEN app
• My one-time SMS password is not coming
• I do not see my account number in ZEN app
• Issues with generating monthly account statements
• My ZEN account or certain feature is blocked
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ZEN Subscription Plans

• About ZEN subscription plans
• Difference between Platinum and Pro plan
• Changing monthly ZEN Subscription Plan
• Using ZEN promo codes
• Free trial of ZEN plan
• ZEN Business Pricing and Contract information
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