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Activity overview

Latest activity by Wiktoria
  • Wiktoria created an article,

    ZEN Buddies transfers

    Question What is the ZEN Buddies transfer? Answer ZEN Buddies transfers are one of the transfer types processed internally in ZEN. It's a transfer to the phone number of another ZEN user. Both send...

  • Wiktoria created an article,

    Currencies available in ZEN

    Question Which currencies may I store in my ZEN account? Does ZEN support my currency? In which currencies can I make payments and top-up my account? Answer ZEN gives you multicurrency accounts for...

  • Wiktoria created an article,

    About IBANs (account numbers) available in ZEN

    How-to What is my IBAN (International Bank Account Number)? Where can I check my account number? Which account number should I use to transfer funds to ZEN from other banks? Answer ZEN provides acc...

  • Wiktoria created an article,

    How do I create a payment or transfer confirmation?

    Important: You can generate a statement only for completed transfers or payments. See also: 'How to check the status of an outgoing transfer', 'How long does it take to process my transfer?'. To ge...

  • Wiktoria created an article,

    Generating a card ownership certificate

    Question How can I generate a certificate of ownership for a ZEN card? How-to If you need a certificate of ownership for your ZEN card, follow this tutorial: Log in to the ZEN app. Go to the Home...

  • Wiktoria created an article,

    My SEPA/SWIFT transfer didn't arrive to ZEN

    Question Why didn't my SEPA/SWIFT transfer arrive at my ZEN account yet? What happened to my transfer? Answer Some payment methods, mostly international bank transfers (like SEPA or SWIFT), may tak...

  • Wiktoria created an article,

    My Digital Currency transfer has not been completed

    Question Why is my cryptocurrency transfer from ZEN to a crypto wallet address pending? Why was my cryptocurrency transfer from ZEN to a wallet address rejected, but funds weren't returned to me ye...