Kasia (ZEN Customer Care)
Activity overview
Latest activity by Kasia (ZEN Customer Care)-
Kasia (ZEN Customer Care) created an article, My top-up was rejected due to 3DS or my bank's regulations
Question What does "3DS" mean? What should I do when my top-up gets rejected with a message about 3DS (3D Secure) error or contacting my bank? Answer 3DS (3D Secure) is an extra layer of protection...
-
Kasia (ZEN Customer Care) created an article, I do not see my account number in ZEN app
QuestionWhy can't I see SWIFT IBAN (International Bank Account Number), Polish account number, or Sort Code in my ZEN app?AnswerPlease choose the number you cannot see in the ZEN app from the optio...
-
Kasia (ZEN Customer Care) created an article, My ZEN card did not arrive
QuestionWhat can I do if my physical card didn't arrive? How can I see which courier is delivering my card and which address was it sent to?AnswerFirstly, check whether you have ordered a physical ...
-
Kasia (ZEN Customer Care) created an article, Local PLN transfers supported by ZEN
QuestionWhat local transfers for PLN (Polish Złoty) does ZEN support? What is ELIXIR transfer?AnswerZEN supports local PLN transfers via the ELIXIR system. Express ELIXIR transfers are not supporte...
-
Kasia (ZEN Customer Care) created an article, Checking the status of a transaction
How-to How can I check the status of my transaction in ZEN? Answer You can check if your bank transfer, card payment, or any other transaction type has been completed or is still in progress by fol...
-
Kasia (ZEN Customer Care) created an article, ZEN Customer Support contact information
How-toHow to contact ZEN Customer Support?AnswerIf you cannot log in to the ZEN app and need support, you may contact us by sending an e-mail to hello@zen.com. When contacting us via e-mail, please...
-
Kasia (ZEN Customer Care) created an article, Exchange currency in ZEN app
How-to How do I exchange currency in ZEN app? Do I have to exchange currencies before making a transaction in another currency? Does the exchange rate applied by the system during a card transactio...
-
Kasia (ZEN Customer Care) created an article, What happens if my balance is negative?
Question What happens if my account balance is negative? Can I have debt in my ZEN account? How can my account balance become negative? Answer In ZEN, you can make transactions up to your balance. ...