Kasia-ZEN-Customer-Care

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Activity overview

Latest activity by Kasia-ZEN-Customer-Care
  • Kasia (ZEN Customer Care) created an article,

    My top-up was rejected due to 3DS or my bank's regulations

    Question What should I do when my top-up gets rejected with a message about 3DS or bank contact? Answer Here are the most common resolutions to this type of situations: Contact your bank and ask ...

  • Kasia (ZEN Customer Care) created an article,

    Why can't I find my account number in ZEN app?

    Question Why can't I see SWIFT IBAN (International Bank Account Number) in my ZEN app? Why can't I see my Polish account number in the ZEN app? Answer If you sign up at ZEN using a Ukrainian ID or ...

  • Kasia (ZEN Customer Care) created an article,

    My ZEN card did not arrive

    Question What can I do if my physical card didn't arrive? Answer First of all, check whether you have ordered a physical card ("How to order a physical card?"). If you have only ordered a virtual c...

  • Kasia (ZEN Customer Care) created an article,

    Local PLN transfers supported by ZEN

    Question What local transfers for PLN does ZEN support? What is ELIXIR transfer? Answer ZEN supports local PLN transfers via the ELIXIR system. Express ELIXIR transfers are not supported yet and ar...

  • Kasia (ZEN Customer Care) created an article,

    International transfers supported by ZEN

    Question What international transfers does ZEN support? What is the difference between SEPA and SWIFT transfers? Answer ZEN supports receiving and sending SEPA and SWIFT international transfers. SE...

  • Kasia (ZEN Customer Care) created an article,

    Checking the status of an outgoing transfer

    How-to How can I check the status of my outgoing transfer? Answer You can check if your wire transfer has been completed or is still in progress by following these steps in your ZEN app: First, s...

  • Kasia (ZEN Customer Care) created an article,

    Contact ZEN Customer Support

    How-to How to contact ZEN Customer Support? Answer Do you need help? We are always happy to help you in ZEN app support chat (open the link from your mobile device, we usually respond within 2-3 m...

  • Kasia (ZEN Customer Care) created an article,

    Exchange currency in ZEN app

    How-to How do I exchange currency in ZEN app? Do I have to exchange currencies before making a transaction in another currency? Does the exchange rate applied by the system during a card transactio...

  • Kasia (ZEN Customer Care) created an article,

    What happens if my balance is negative?

    Question What happens if my account balance is negative? Can I have debt in my ZEN account? How can my account balance become negative? Answer In ZEN, you can make transactions up to your balance. ...