Karrie (ZEN Customer Care)

Can I get cashback by making a purchase in-store or in the store's app?

1. Zenefits
2. Instant cashback

AnswerPurchases made in a physical store or using the store's app are not eligible for cashback.Instant cashback offers only apply to purchases you make online through a dedicated link available in...

• Edited March 19, 2025 10:58
• 1 follower
• 0 comments
• 7 votes

What conditions need to be met to receive Instant Cashback or Moneyback?

1. Zenefits
2. Instant cashback

AnswerTo receive ZEN's Instant Cashback, you need to meet a few conditions: Make sure your shopping cart at the shop you wish to place an order is empty. Turn off all ad blockers that may interfer...

• Edited March 10, 2025 12:44
• 1 follower
• 0 comments
• -1 votes

Changing company data on Business account

1. Account management
2. Data change

Question How can I change the data of my company in ZEN? Answer If you would like to change the company or contact data on your ZEN Business account, please contact our ZEN Customer Care Team usin...

• Edited November 25, 2024 09:22
• 1 follower
• 0 comments
• -4 votes

Where can I find 1 Year of Extended Warranty description?

1. Zenefits
2. Extended warranty

AnswerPlease note: this article describes the 1 Year of Extended Warranty for standard ZEN Cards. For information about 2 Years of Extended Warranty with ZEN Pro Cards, please click here.Here you m...

• Edited December 04, 2024 13:47
• 1 follower
• 0 comments
• -1 votes

Does the Extended Warranty work with installment payments?

1. Zenefits
2. Extended warranty

AnswerPurchase using installment payment is not covered by the extended ZEN warranty. To take advantage of the Extended Warranty, it is necessary to cover the full amount of the purchase with a ZEN...

• Edited December 31, 2024 14:27
• 1 follower
• 0 comments
• 5 votes

My transfer from ZEN was returned to my account

1. Transfers & Currencies
2. Issues with transfers

Question Why was my transfer returned to my ZEN account? Why can't I send a transfer from my ZEN account? Answer There are many reasons why your transfer might have been returned to your account. P...

• Edited February 12, 2025 13:33
• 2 followers
• 0 comments
• -56 votes

Expected delivery time of a card

1. ZEN Card
2. Ordering ZEN Card

QuestionWhat is the expected delivery time of a ZEN Physical Card?AnswerAfter ordering a physical card, it should be delivered to you: Within 7 business days, if card was ordered to Poland. Within ...

• Edited February 06, 2025 12:44
• 4 followers
• 0 comments
• 46 votes

Issues with generating monthly account statements

1. Account management
2. Account problems

Question Why can't I generate a monthly ZEN account statement? Answer If you're wondering why the button for creating a statement is greyed out, there might be a few reasons: no transactions on y...

• Edited November 25, 2024 09:22
• 2 followers
• 0 comments
• -22 votes

Changing your email address

1. Account management
2. Data change

How-toI want to change my email connected to my ZEN account. How can I do that?AnswerYou may change the email address associated with your ZEN account with the help of ZEN Customer Support. To chan...

• Edited January 21, 2025 12:19
• 3 followers
• 0 comments
• 18 votes

Countries supported for ZEN Business account registration

1. Account management
2. Registration information

QuestionIn which country my company needs to be registered to open a ZEN account? Can I open a ZEN Business account in my country?AnswerTo check the list of supported countries and documents, expan...

• Edited December 30, 2024 15:05
• 5 followers
• 0 comments
• 9 votes