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Karrie-ZEN-Customer-Care

  • Total activity 168
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Activity overview

Latest activity by Karrie-ZEN-Customer-Care
  • Karrie (ZEN Customer Care) created an article,

    Can I get cashback by making a purchase in-store or in the store's app?

    Answer Purchases made in a physical store are not eligible for cashback.Purchases made using the store's app without clicking the cashback link in the ZEN app are not eligible for cashback. Instant...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Karrie (ZEN Customer Care) created an article,

    What conditions need to be met to receive Instant Cashback or Moneyback?

    Answer To receive ZEN's Instant Cashback, you need to meet a few conditions: Go to the partner's store by clicking on the link in the ZEN app, After going to the store, do not switch between brows...

    • Edited
    • 1 follower
    • 0 comments
    • 3 votes
  • Karrie (ZEN Customer Care) created an article,

    Changing company data on Business account

    Question How can I change the data of my company in ZEN? Answer If you would like to change the company or contact data on your ZEN Business account, please contact our ZEN Customer Care Team usin...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes
  • Karrie (ZEN Customer Care) created an article,

    Where can I find Extended Warranty description?

    Answer Here you may find documents about the Extended Warranty for: Individual client - outside United Kingdom ZEN Card – Extended Warranty, Gold plan for individual client Insurance Product In...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Karrie (ZEN Customer Care) created an article,

    Does the extended warranty work with installment payments?

    Answer Purchase using installment payment is not covered by the extended ZEN warranty. To take advantage of the one-year extended warranty, it is necessary to cover the full amount of the purchase ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Karrie (ZEN Customer Care) created an article,

    My transfer was returned to my account

    Question Why was my transfer returned to my ZEN account? Answer There are many reasons why your transfer might have been returned to your account. Please have a look at the list below: Transfer wa...

    • Edited
    • 1 follower
    • 0 comments
    • -37 votes
  • Karrie (ZEN Customer Care) created an article,

    Expected delivery time of a card

    Question What is the expected delivery time of a ZEN Physical Card? Answer After ordering a physical card, it should be delivered to you within 21 business days. If after 21 business days, you stil...

    • Edited
    • 2 followers
    • 0 comments
    • 22 votes
  • Karrie (ZEN Customer Care) created an article,

    Issues with generating monthly account statements

    Question Why can't I generate a monthly ZEN account statement? Answer If you're wondering why the button for creating a statement is greyed out, there might be a few reasons: no transactions on y...

    • Edited
    • 1 follower
    • 0 comments
    • -15 votes
  • Karrie (ZEN Customer Care) created an article,

    Change an email address

    How-to I want to change my email connected to my ZEN account. How can I do that? Answer You may change the email address linked to your ZEN account through Customer Support. You will be asked to pr...

    • Edited
    • 2 followers
    • 0 comments
    • 4 votes
  • Karrie (ZEN Customer Care) created an article,

    Countries supported for ZEN Business account registration

    Question In which country my business has to be registered in to open ZEN account? Can I open ZEN Business account in my country? Answer To check the list of supported countries and documents, expa...

    • Edited
    • 1 follower
    • 0 comments
    • 6 votes