Karrie-ZEN-Customer-Care

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Activity overview

Latest activity by Karrie-ZEN-Customer-Care
  • Karrie (ZEN Customer Care) created an article,

    Can I get cashback by making a purchase in-store or in the store's app?

    You can not get cashback by making a purchase in-store or in the store's app. Cashback only applies to purchases you make online through a special link available in ZEN app on the "Instant cashback...

  • Karrie (ZEN Customer Care) created an article,

    Why I didn't receive Cashback or Moneyback?

    Answer To receive ZEN's instant cashback, you need to meet a few conditions: go to the partner's store by clicking on the link in the ZEN app, after going to the store, do not switch between brows...

  • Karrie (ZEN Customer Care) created an article,

    Changing company data on Business account

    Question How can I change the data of my company in ZEN? Answer If you would like to change the company or contact data on your ZEN Business account, please contact our ZEN Customer Care Team. {...

  • Karrie (ZEN Customer Care) created an article,

    Where can I find Extended Warranty description?

    Answer Here you may find details about the extended warranty for: Individual client: ZEN Card – Extended warranty, Gold plan for individual client Insurance Product Information Document - Gold pl...

  • Karrie (ZEN Customer Care) created an article,

    Does the extended warranty work with installment payments?

    Answer Purchase using installment payment, is not covered by the extended ZEN warranty. To take advantage of the one-year extended warranty, it is necessary to cover the full amount of the purchase...

  • Karrie (ZEN Customer Care) created an article,

    My transfer was returned to my account

    Question Why was my transfer returned to my ZEN account? Answer There are many reasons why your transfer might have been returned to your account. Please have a look at the list below. The transfe...

  • Karrie (ZEN Customer Care) created an article,

    Expected delivery time of a card

    Question What is the expected delivery time of a ZEN Physical Card? Answer After ordering a physical card, it should be delivered to you within 21 business days. If after 21 business days, you sti...

  • Karrie (ZEN Customer Care) created an article,

    Issues with generating monthly account statements

    Question Why can't I generate a monthly ZEN account statement? Answer If you're wondering why the button for creating a statement is greyed out, there might be a few reasons: no transactions on y...

  • Karrie (ZEN Customer Care) created an article,

    Change an email address linked to your account

    How-to I want to change my email. How can I do that? Answer You may change the email address linked to your ZEN account through Customer Support. You will be asked to provide your new email address...

  • Karrie (ZEN Customer Care) created an article,

    Countries supported for ZEN Business account registration

    Question In which country my business has to be registered in to open ZEN account? Can I open ZEN Business account in my country? Answer If you would like to use ZEN for business purposes, your com...