Karrie (ZEN Customer Care)

Can I get cashback by making a purchase in-store or in the store's app?

1. Zenefits
2. Instant cashback

Answer Purchases made in a physical store are not eligible for cashback.Purchases made using the store's app without clicking the cashback link in the ZEN app are not eligible for cashback. Instant...

• Edited April 23, 2024 11:27
• 1 follower
• 0 comments
• 4 votes

What conditions need to be met to receive Instant Cashback or Moneyback?

1. Zenefits
2. Instant cashback

Answer To receive ZEN's Instant Cashback, you need to meet a few conditions: Go to the partner's store by clicking on the link in the ZEN app, After going to the store, do not switch between brows...

• Edited September 11, 2024 06:58
• 1 follower
• 0 comments
• 1 vote

Changing company data on Business account

1. Account management
2. Data change

Question How can I change the data of my company in ZEN? Answer If you would like to change the company or contact data on your ZEN Business account, please contact our ZEN Customer Care Team usin...

• Edited April 12, 2024 12:10
• 1 follower
• 0 comments
• -3 votes

Where can I find Extended Warranty description?

1. Zenefits
2. Extended warranty

Answer Here you may find documents about the Extended Warranty for: Individual client - outside United Kingdom ZEN Card – Extended Warranty, Gold plan for individual client Insurance Product In...

• Edited April 22, 2024 08:32
• 1 follower
• 0 comments
• -1 votes

Does the extended warranty work with installment payments?

1. Zenefits
2. Extended warranty

Answer Purchase using installment payment is not covered by the extended ZEN warranty. To take advantage of the one-year extended warranty, it is necessary to cover the full amount of the purchase ...

• Edited April 23, 2024 11:28
• 1 follower
• 0 comments
• 1 vote

My transfer was returned to my account

1. Transfers & Currencies
2. Issues with transfers

Question Why was my transfer returned to my ZEN account? Why can't I send a transfer from my ZEN account? Answer There are many reasons why your transfer might have been returned to your account. P...

• Edited September 19, 2024 12:59
• 1 follower
• 0 comments
• -46 votes

Expected delivery time of a card

1. ZEN Card
2. Ordering ZEN Card

Question What is the expected delivery time of a ZEN Physical Card? Answer After ordering a physical card, it should be delivered to you: Within 4 business days, if card was ordered to Poland. Wit...

• Edited September 09, 2024 11:49
• 2 followers
• 0 comments
• 30 votes

Issues with generating monthly account statements

1. Account management
2. Account problems

Question Why can't I generate a monthly ZEN account statement? Answer If you're wondering why the button for creating a statement is greyed out, there might be a few reasons: no transactions on y...

• Edited April 11, 2024 12:17
• 1 follower
• 0 comments
• -17 votes

Changing your email address

1. Account management
2. Data change

How-to I want to change my email connected to my ZEN account. How can I do that? Answer You may change the email address linked to your ZEN account through Customer Support. You will be asked to pr...

• Edited September 25, 2024 11:15
• 3 followers
• 0 comments
• 9 votes

Countries supported for ZEN Business account registration

1. Account management
2. Registration information

Question In which country my company needs to be registered to open a ZEN account? Can I open a ZEN Business account in my country? Answer To check the list of supported countries and documents, ex...

• Edited August 21, 2024 12:20
• 1 follower
• 0 comments
• 3 votes