Filip (ZEN Customer Care)
Activity overview
Latest activity by Filip (ZEN Customer Care)-
Filip (ZEN Customer Care) created an article, ZEN Business account benefits
Question How can ZEN Business account be useful for me? Are Zenefits the same on ZEN Individual and ZEN Business accounts? Answer With a ZEN Business account you will receive access to standard ben...
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Filip (ZEN Customer Care) created an article, My preferred payment method isn’t displayed in ZEN Payment Gateway
Question I want to use a payment method that isn’t displayed for me during order via ZEN Payment Gateway, what can I do? Answer Payment methods visible in the ZEN Payment Gateway may depend on your...
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Filip (ZEN Customer Care) created an article, I was charged twice for same order via ZEN Payment Gateway
Question What to do if I see 2 transactions via ZEN Payment Gateway in my bank statement, but I placed 1 order? Answer If you tried to pay for the same order multiple times (for example, because o...
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Filip (ZEN Customer Care) created an article, Possible transaction statuses for ZEN Payment Gateway orders
Question What does the status of my transaction via ZEN Payment Gateway mean? Answer Information This article covers transaction statuses for payments made via ZEN E-Commerce Payment Gateway. To ...
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Filip (ZEN Customer Care) created an article, My payment via ZEN Payment Gateway is processing for a long time
QuestionWhy has my payment via ZEN Payment Gateway been processed for a long time? I've paid with Sofort or Trustly, but my transaction is not completed yet in ZEN Payment Gateway - what happened?A...
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Filip (ZEN Customer Care) created an article, How is ZEN Payment Gateway storing my data?
Answer Data we receive from your payment institution is the minimum information required to securely process your payment. As a licensed financial institution under the supervision of the Central B...
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Filip (ZEN Customer Care) created an article, My transaction via ZEN Payment Gateway was declined
Issue Transaction via ZEN Payment Gateway for my order is rejected. What should I do? Answer If your payment for an order via ZEN Payment Gateway is rejected, please check the following: Payment m...
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Filip (ZEN Customer Care) created an article, My order placed via ZEN Payment Gateway wasn't delivered
QuestionI paid for my order via ZEN Payment Gateway. Why wasn’t my product delivered yet?AnswerIf you used ZEN Payment Gateway to pay for your order in one of ZEN's partnering stores, but your orde...
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Filip (ZEN Customer Care) created an article, Using ZEN Payment Gateway
QuestionHow to pay using the ZEN Payment Gateway? How to use the ZEN Pay feature?AnswerTo use the ZEN Payment Gateway, select "ZEN" or "ZEN.COM" as your preferred payment option on the cooperating ...