Filip-ZEN-Customer-Care

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Activity overview

Latest activity by Filip-ZEN-Customer-Care
  • Filip (ZEN Customer Care) created an article,

    How can ZEN be useful for me?

    With ZEN Business you will: Get ZEN Care - shopping protection. Receive a one-year extended warranty for the electronics you buy and an instant cashback of up to 15%. Open the account without leav...

  • Filip (ZEN Customer Care) created an article,

    My preferred payment method isn’t displayed in ZEN Checkout

    Question I want to use a payment method which isn’t displayed for me during order via ZEN Payment Gateway, what can I do? Answer Payment methods visible in the ZEN Payment Gateway may depend on you...

  • Filip (ZEN Customer Care) created an article,

    I was charged twice for same order via ZEN Payment Gateway

    Question What to do if I see 2 transactions via ZEN Payment Gateway in my bank statement, but I placed 1 order? Answer If you tried to pay for the same order multiple times (for example, because o...

  • Filip (ZEN Customer Care) created an article,

    Possible transaction statuses for ZEN Payment Gateway orders

    Question What does the status of my transaction via ZEN Payment Gateway mean? Answer There are several possible transaction statuses when paying for an order using ZEN Payment Gateway in partnerin...

  • Filip (ZEN Customer Care) created an article,

    My payment via ZEN Payment Gateway is processing for a long period of time

    Question Why has my payment via ZEN Payment Gateway been processed for a long time? I've paid with Sofort or Trustly, but my transaction is not completed yet in ZEN Payment Gateway - what happened?...

  • Filip (ZEN Customer Care) created an article,

    How is ZEN Payment Gateway storing my data?

    Answer Data we receive from your payment institution is the minimum information required to securely process your payment. As a licensed financial institution under the supervision of the Central B...

  • Filip (ZEN Customer Care) created an article,

    My transaction via ZEN Payment Gateway was declined

    Issue Transaction via ZEN Payment Gateway for my order is rejected. What should I do? Answer The first thing you should do is check if the payment method you’re using doesn’t have any limitations f...

  • Filip (ZEN Customer Care) created an article,

    My order placed via ZEN Checkout wasn't delivered

    Question I paid for my order via ZEN Payment Gateway. Why wasn’t my product delivered yet? Answer If you used ZEN Payment Gateway to pay for your order in one of ZEN's partnering stores, but your o...

  • Filip (ZEN Customer Care) created an article,

    Using ZEN checkout

    Question How to use the ZEN payment gateway? How to use the ZEN Pay feature? Answer If you want to use ZEN's payment gateway, select it as your preferred payment option on the website of the ZEN c...