Filip (ZEN Customer Care)

1. E-commerce
2. Payer support (ZEN Checkout)

QuestionWhy has my payment via ZEN Payment Gateway been processed for a long time? I've paid with Sofort or Trustly, but my transaction is not completed yet in ZEN Payment Gateway - what happened?A...

• Edited January 09, 2025 07:37
• 2 followers
• 0 comments
• -31 votes

1. E-commerce
2. Payer support (ZEN Checkout)

Issue Transaction via ZEN Payment Gateway for my order is rejected. What should I do? Answer If your payment for an order via ZEN Payment Gateway is rejected, please check the following: Payment m...

• Edited November 25, 2024 09:22
• 1 follower
• 0 comments
• -71 votes

1. E-commerce
2. Payer support (ZEN Checkout)

QuestionHow to pay using the ZEN Payment Gateway? How to use the ZEN Pay feature?AnswerTo use the ZEN Payment Gateway, select "ZEN" or "ZEN.COM" as your preferred payment option on the cooperating ...

• Edited October 15, 2024 12:02
• 1 follower
• 0 comments
• -2 votes

1. E-commerce
2. Payer support (ZEN Checkout)

QuestionI paid for my order via ZEN Payment Gateway. Why wasn’t my product delivered yet?AnswerIf you used ZEN Payment Gateway to pay for your order in one of ZEN's partnering stores, but your orde...

• Edited October 15, 2024 12:00
• 1 follower
• 0 comments
• -19 votes

1. E-commerce
2. Payer support (ZEN Checkout)

Question I want to use a payment method that isn’t displayed for me during order via ZEN Payment Gateway, what can I do? Answer Payment methods visible in the ZEN Payment Gateway may depend on your...

• Edited October 15, 2024 11:59
• 2 followers
• 0 comments
• -4 votes

1. E-commerce
2. Payer support (ZEN Checkout)

Question What does the status of my transaction via ZEN Payment Gateway mean? Answer Information This article covers transaction statuses for payments made via ZEN E-Commerce Payment Gateway. To ...

• Edited September 25, 2024 07:27
• 1 follower
• 0 comments
• -17 votes

1. E-commerce
2. Integration with ZEN Checkout

Question How can ZEN Business account be useful for me? Are Zenefits the same on ZEN Individual and ZEN Business accounts? Answer With a ZEN Business account you will receive access to standard ben...

• Edited June 28, 2024 12:32
• 1 follower
• 0 comments
• 3 votes

1. E-commerce
2. Payer support (ZEN Checkout)

Question What to do if I see 2 transactions via ZEN Payment Gateway in my bank statement, but I placed 1 order? Answer If you tried to pay for the same order multiple times (for example, because o...

• Edited May 08, 2024 07:50
• 1 follower
• 0 comments
• -17 votes

1. E-commerce
2. Payer support (ZEN Checkout)

Answer Data we receive from your payment institution is the minimum information required to securely process your payment. As a licensed financial institution under the supervision of the Central B...

• Edited April 23, 2024 11:16
• 2 followers
• 0 comments
• -2 votes