TEAM ZEN
Activity overview
Latest activity by TEAM ZEN-
TEAM ZEN created an article, I can't send transfer to card
Issue When trying to send a card transfer from ZEN, I see "Transaction failed". Why can't I send a transfer to card? Answer If your card transfer is unsuccessful, the following reasons may be ap...
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TEAM ZEN created an article, Limits for card transfers
Question What are the limits for card transfers? Answer The limits are calculated based on the number of the card you’re sending the transfer to. There are different limits for Visa and Mastercard ...
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TEAM ZEN created an article, Possible transaction limits when using ZEN
Question What are all kinds of limits possible when I use ZEN? Answer General limits The following limits apply to all ZEN clients: Top-up limits: What are my top-up limits? Limits on card tra...
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TEAM ZEN created an article, What happens if I don't respond to messages sent by ZEN?
Answer At ZEN, we play with an open hand - we want our customers to know how we do things. Many reasons why we may contact our customers relate to maintaining appropriate security standards, so if ...
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TEAM ZEN created an article, Why do I have to follow the ZEN Terms of Use?
Answer ZEN Terms of Use is an agreement concluded between you and us. It sets rights and obligations both for you and us concerning the use of our services. This agreement not only ensures complian...
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TEAM ZEN created an article, What should I do in case of fraud?
Question What should I do in case of fraud? What to do if I think my account was hacked? Answer We understand how distressing this situation can be, and we’re here to help. In case of suspected or ...
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TEAM ZEN created an article, What are the legal grounds for conducting the verifications?
Answer As ZEN.COM is licensed by the Bank of Lithuania and regulated by the respective EU regulations regarding financial markets and services, we are legally required to comply with the requiremen...
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TEAM ZEN created an article, What is the purpose of verifying the source of funds?
Answer Monitoring customer relationships is the standard responsibility of every financial institution in the European Union. In short, regulations oblige us to understand where our clients' money ...
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TEAM ZEN created an article, My ZEN account or certain feature is blocked
Question Why is my account blocked? Why are some features limited? Answer When using ZEN services, the client's activity is checked by our automatic monitoring systems. It's a standard procedure t...
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TEAM ZEN created an article, Why does ZEN ask me if I am affiliated with public person (PEP)?
Answer People in exposed public positions (e.g., politicians, judges, local government officials, and their families) are PEPs (Politically Exposed Persons). Due to their functions and the decision...