Michael (ZEN Customer Care)
Activity overview
Latest activity by Michael (ZEN Customer Care)-
Michael (ZEN Customer Care) created an article, I can't send transfer to card
IssueWhen trying to send a card transfer from ZEN, I see "Transaction failed", or "Oops! Something went wrong". Why can't I send a transfer to card?AnswerIf your card transfer is unsuccessful, the ...
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Michael (ZEN Customer Care) created an article, Limits for card transfers
QuestionWhat are the limits for card transfers?AnswerThe limits are calculated based on the number of the card you’re sending the transfer to. There are different limits for Visa and Mastercard car...
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Michael (ZEN Customer Care) created an article, Possible transaction limits when using ZEN
QuestionWhat are all kinds of limits possible when I use ZEN?Answer General limits The following limits apply to all ZEN clients: Top-up limits, Limits on card transactions, Card-to-card tran...
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Michael (ZEN Customer Care) created an article, What happens if I don't respond to messages sent by ZEN?
Answer At ZEN, we play with an open hand - we want our customers to know how we do things. Many reasons why we may contact our customers relate to maintaining appropriate security standards, so if ...
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Michael (ZEN Customer Care) created an article, Why do I have to follow the ZEN Terms of Use?
Answer ZEN Terms of Use is an agreement concluded between you and us. It sets rights and obligations both for you and us concerning the use of our services. This agreement not only ensures complian...
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Michael (ZEN Customer Care) created an article, What should I do in case of fraud?
Question What should I do in case of fraud? What to do if I think my account was hacked? Answer We understand how distressing this situation can be, and we’re here to help. In case of suspected or ...
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Michael (ZEN Customer Care) created an article, What are the legal grounds for conducting the verifications?
Answer As ZEN.COM is licensed by the Bank of Lithuania and regulated by the respective EU regulations regarding financial markets and services, we are legally required to comply with the requiremen...
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Michael (ZEN Customer Care) created an article, What is the purpose of verifying the source of funds?
Answer Monitoring customer relationships is the standard responsibility of every financial institution in the European Union. In short, regulations oblige us to understand where our clients' money ...
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Michael (ZEN Customer Care) created an article, My ZEN account or certain feature is blocked
QuestionWhy is my account blocked? Why are some features limited? AnswerWhen using ZEN services, our client's activity is checked by automatic monitoring systems. It is a standard procedure that ev...
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Michael (ZEN Customer Care) created an article, Why does ZEN ask me if I am affiliated with public person (PEP)?
Answer People in exposed public positions (e.g., politicians, judges, local government officials, and their families) are PEPs (Politically Exposed Persons). Due to their functions and the decision...