Mick-ZEN-Customer-Care

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Activity overview

Latest activity by Mick-ZEN-Customer-Care
  • Mick (ZEN Customer Care) created an article,

    Can't send transfer to card

    Issue When trying to send a card-to-card transfer I see "Transaction failed". Resolution If your card transfer is unsuccessful, the reasons may be: the recipient's financial institution does no...

  • Mick (ZEN Customer Care) created an article,

    What are the limits for card transfers?

    Question What are the limits for card transfers? Answer The limits are calculated based on the number of the card you’re sending the transfer to. There are different limits for Visa and Mastercard ...

  • Mick (ZEN Customer Care) created an article,

    What limits are possible when I use ZEN?

    Question What are all kinds of limits possible when I use ZEN? Answer General limits Top-up limits: 'What are my top-up limits?' Limits on card transactions: 'What are the limits on card transacti...

  • Mick (ZEN Customer Care) created an article,

    What happens if I don't respond to messages sent by ZEN?

    Answer At ZEN, we play with an open hand - we want our customers to know how we do things. There are many reasons why we may contact our customers. A significant part of these reasons relates to ma...

  • Mick (ZEN Customer Care) created an article,

    Why do I have to follow the ZEN Terms of Use?

    Answer ZEN Terms of Use is an agreement concluded between you and us. It sets rights and obligations both for you and us concerning the use of our services. This agreement not only ensures complian...

  • Mick (ZEN Customer Care) created an article,

    What should I do in case of suspected or actual fraud?

    Question What should I do in case of suspected or actual fraud? Answer In case of suspected or actual fraud, immediately: End communication with the suspected scammer. Freeze your cards in the ZE...

  • Mick (ZEN Customer Care) created an article,

    What are the legal grounds for conducting the verifications?

    Answer As ZEN.COM is licensed by the Bank of Lithuania and regulated by the respective EU regulations regarding financial markets and services, we are legally required to comply with the requiremen...

  • Mick (ZEN Customer Care) created an article,

    What is the purpose of verifying the source of funds?

    Answer Monitoring customer relationships is the responsibility of every financial institution. In short, regulations oblige us to understand where our clients' money comes from or how our clients g...

  • Mick (ZEN Customer Care) created an article,

    Why is ZEN contacting me and asking questions?

    Answer At ZEN, we focus on making sure you don't worry about a thing. Our automatic monitoring systems run 24/7. They verify thousands of payments in real-time to keep each of our customers safe. T...

  • Mick (ZEN Customer Care) created an article,

    Why is my account or some features limited?

    Question Why is my account blocked? Why are some features limited?  Answer As a licensed financial institution, ZEN is subject to a number of regulations that it is required to comply with. To ensu...