
Jakub Raduszewski
Articles
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Sending funds from ZEN to cryptocurrency wallet
QuestionHow can I send a cryptocurrency transfer to an external wallet address from ZEN?AnswerIn ZEN, you may send funds from your EUR account balance to an external cryptocurrency wallet. Supporte...
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Edit or turn off auto top-up of ZEN account
QuestionHow to edit or disable auto top-up of ZEN account?Answer Information The auto top-up feature is currently being rolled out to ZEN Pro plan users. If you do not see it in your app yet, we ki...
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Turn on auto top-up of ZEN account
QuestionHow can I set up automatic top-ups in my ZEN account to always have funds available in my account?Answer Information The auto top-up feature is currently being rolled out to ZEN Pro plan us...
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Withdrawing cash using "Pay by card and withdraw" service in Poland
QuestionHow can I withdraw cash while paying for my purchase in-store in Poland?AnswerBy using your ZEN Mastercard® for everyday purchases, you can withdraw up to 1000 PLN daily in Poland with no a...
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Adding a ZEN Card to Priceless® Moments program
QuestionHow can I add a ZEN Card to the MasterCard Priceless® Moments program? Which cards can be added?Answer Important Priceless™ Moments program is available for ZEN Cards issued for Polish clie...
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Limits for local transfers in GBP
QuestionWhat are the limits for Pound sterling transfers via Faster Payments system in ZEN?AnswerThe following limits apply to Faster Payments. Please note that limits are counted in EUR currency i...
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Exchanging Stones for Rewards
QuestionI exchanged enough Shards to form a full Stone. How can I exchange it for a reward?AnswerTo exchange your Stone for a reward, follow the steps below: Log in to the ZEN app. Go right to the ...
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Opening account in ZEN via Binance
Question How can I register a ZEN account via Binance? What are the limitations of such account, and how can they be lifted? How-to When you're depositing funds to Binance, you have the option to c...
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Sharing ZEN account with other persons
QuestionCan I use one ZEN account together with other persons, or family?AnswerThe ZEN Personal account is meant for individual use only. We kindly ask that you do not share your account with other...
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Chatting with ZEN Support Team
QuestionHow does Support Chat work in ZEN app? Answer Please remember When using ZEN Support Chat: If you have a chat that has not been resolved, please add any comment related to that request in ...