Jakub Raduszewski
Articles
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Partnership and marketing offers
QuestionI have an offer related to advertising, marketing, affiliation, or other partnership inquiries. Where can I send my offer?AnswerPlease send your offer to marketing@zen.com if you have any i...
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I received a notification "You have inactive virtual card"
Question I received a notification from the ZEN app about my virtual card being inactive. What can I do to keep the card? Answer According to ZEN Card Terms, we have the right to permanently close ...
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Turn on auto top-up of ZEN account
QuestionHow can I set up automatic top-ups in my ZEN account to always have funds available in my account?AnswerZEN's auto top-up service allows you to always have the amount you set in your ZEN ac...
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Manage saved transfer recipients
Question How can I add, edit or delete a saved transfer recipient to speed up ordering the transfer? Answer To learn how to add, edit, or remove a saved transfer recipient, expand the desired secti...
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Player Statuses in Reward Zone
QuestionHow to check my Player Status in Reward Zone program? What are benefits of higher Player Statuses?AnswerWhen you start collecting Shards in ZEN Reward Zone program, we create a Player Profi...
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Using ZEN QR code scanner
QuestionHow to access the ZEN QR code scanner? What QR codes can I scan with it?AnswerTo scan the ZEN QR code: Log in to the ZEN app. Swipe down on the screen with our mascot.If you're opening the ...
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Adding a ZEN Card to Priceless® Moments program
QuestionHow can I add a ZEN Card to the MasterCard Priceless® Moments program? Which cards can be added?Answer Important Priceless™ Moments program is available for ZEN Cards issued for Polish clie...
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Strengthening Stones with the Stone Booster
QuestionHow can I strengthen the Stone using the Stone Booster?AnswerBy completing tasks within Quests in the ZEN app, you earn Energy Points marked with a green lightning bolt. After you collect 5...
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Connect ZEN account to KUNA account
QuestionHow to connect a ZEN account to a KUNA Exchange account?Answer Information Before connecting your accounts, make sure the following data are exactly the same both in ZEN and KUNA Exchange: ...
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Viewing the products and applications lists for Extended Warranty
QuestionHow to check the status of my Extended Warranty application? How to check when my Extended Warranty expires?AnswerTo see the list of products and list of applications you've registered for ...