Jakub Raduszewski
Articles
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Accessing and deleting personal data from ZEN
Question For how long does ZEN keep my Personal Data? How can I erase all my data from ZEN? Answer As a financial institution, we have a legal obligation to comply with regulations. This requires u...
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Connect ZEN account to Bybit account
How-to How to connect a ZEN account to a Bybit account? Answer Information Before connecting your accounts, make sure the following data are exactly the same both in ZEN and Bybit: Phone number, ...
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Reopening a ZEN account
QuestionCan I open a new ZEN account after I close the old account? Can I open a new ZEN account if I received the email "We have to close your account" from ZEN?AnswerPlease choose the option that...
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I don't see a particular top-up method in my app
QuestionWhy can't I see some top-up methods (e.g., BLIK, Apple Pay, Google Pay, PayPal) in my ZEN app?AnswerIf you don't see a particular top-up method in your account, it may be related to a few d...
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I see the message "We need more time to verify your identity"
Question ZEN needs more time to verify my identity. Do I need to send any additional information? Answer If you see the screen with the information, “We need more time to verify your identity. As s...
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Opening ZEN account via Binance
Question How can I register a ZEN account via Binance? What are the limitations of such account, and how can they be lifted? How-to When you're depositing funds to Binance, you have the option to c...
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Checking transaction history
How-to How to open and check the transaction history of my account? Can I filter transactions by date, type, amount, currency, or title? Answer To see your ZEN account transaction history, log in t...
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My one-time SMS password is not coming
Issue I cannot log in to ZEN because SMS with code is not being delivered. What to do? Resolution If you're not receiving the code to log in to the ZEN app, please check the following: Check if yo...
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Exceeded number of verification attempts
IssueI'm trying to verify my identity in ZEN, but I see the error "Verification attempts exceeded".AnswerError occurred when creating a new ZEN accountIf you see the error message “Verification att...
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I can not log in to the ZEN app
IssueMy ZEN app is not working or doesn't open. How do I troubleshoot issues with the ZEN app?AnswerWe prepared troubleshooting tips on what you can do to log in to the ZEN app! Please select what'...