Jakub Raduszewski
Activity overview
Latest activity by Jakub Raduszewski-
Jakub Raduszewski created an article, RESOLVED. 13.05.2025. Problems with ZEN app login.
13.05.2025, 10:50 UTCWe kindly inform you that the problem has been resolved, and it is now again possible to log in to the ZEN app. The account login service is now operating as normal. We sincere...
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Jakub Raduszewski created an article, RESOLVED. 3.04.2025. Problems with cryptocurrency transactions.
3.04.2025, 13:05 UTCWe kindly inform you that the problem has been resolved, and cryptocurrency transactions are working as expected again. We sincerely apologize for any inconvenience caused by th...
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Jakub Raduszewski created an article, Generate statement of fees
QuestionWhat is the statement of fees? How can I download the statement of fees for previous year?AnswerStatement of Fees is a document for individual customers, which shows all fees charged to you...
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Jakub Raduszewski created an article, Adding recipient details for Digital Currency transfers (Travel Rule)
QuestionWhy do I need to provide recipient details for my Digital Currency transfers from ZEN?AnswerTo follow the FATF Travel Rule, which helps make virtual asset transfers safer, our Virtual Asset...
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Jakub Raduszewski created an article, RESOLVED. 17.03.2025. Problems with ATM cash deposits.
19.03.2025, 10:00 UTCWe kindly inform you that the problem has been resolved and new ATM cash deposits are being credited correctly. The transactions that were settled with incorrect amounts will b...
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Jakub Raduszewski created an article, I received a notification about expiring document
QuestionI received a notification that my identity document is expiring soon or has expired. How can I update my document to continue using ZEN?AnswerAs a licensed financial institution, we are obl...
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Jakub Raduszewski created an article, Protect yourself from ZEN Brand Impersonation scams
At ZEN, we take your security seriously. We have identified attempts by cybercriminals to impersonate the ZEN.COM brand through fake emails. These fraudulent messages are designed to trick you into...
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Jakub Raduszewski created an article, Difference between Standard ZEN Card and ZEN Pro Card
QuestionI am subscribed to the ZEN Pro plan. When should I use a ZEN Pro Card and when a Standard ZEN Card?AnswerThis article explains differences between ZEN Pro Card and ZEN Standard Card. In cas...
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Jakub Raduszewski created an article, RESOLVED. 17.02.2025. Problems with adding ZEN Cards to Apple Pay, Google Pay and other Wallets.
17.02.2025, 15:50 CETWe kindly inform you that the problem has been resolved and cards can be added to Apple Pay, Google Pay, and other Wallets. Adding cards is now operating as normal. We sincerel...
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Jakub Raduszewski created an article, Edit or turn off auto top-up of ZEN account
QuestionHow to edit or disable auto top-up of ZEN account?AnswerTo change or disable the amount you always want to have available in your ZEN account, follow these steps: Log in to the ZEN app. Go ...