Jakub Raduszewski

RESOLVED. 30.12.2024. Problems with cryptocurrency top ups and transfers

1. FAQ
2. Service alerts and maintenance

30.12.2024, 10:30 UTC+1You may be experiencing an error when trying to top-up your ZEN account using cryptocurrency, or send a cryptocurrency from ZEN to external wallet. We are aware of this probl...

• Edited December 31, 2024 08:21
• 1 follower
• 0 comments
• -1 votes

Edit or turn off auto top-up of ZEN account

1. Top-ups
2. Ways to add funds to ZEN

QuestionHow to edit or disable auto top-up of ZEN account?Answer Information The auto top-up feature is currently being rolled out to ZEN Pro plan users. If you do not see it in your app yet, we ki...

• Edited December 19, 2024 14:57
• 1 follower
• 0 comments
• -1 votes

Turn on auto top-up of ZEN account

1. Top-ups
2. Ways to add funds to ZEN

QuestionHow can I set up automatic top-ups in my ZEN account to always have funds available in my account?Answer Information The auto top-up feature is currently being rolled out to ZEN Pro plan us...

• Edited December 19, 2024 14:56
• 1 follower
• 0 comments
• 1 vote

Connect ZEN account to Bitget account

1. Account management
2. ZEN features and settings

How-toHow to connect a ZEN account to a Bitget account?Answer Information Before connecting your accounts, make sure the following data are exactly the same both in ZEN and Bitget: Phone number, E...

• Edited January 02, 2025 10:36
• 1 follower
• 0 comments
• -4 votes

Using ZEN Pro Card for subscription payments

1. ZEN Card
2. About ZEN Card

QuestionI cannot use my ZEN Pro Card to pay for a subscription service, such as Netflix, Spotify, Apple App Store subscription. What can I do?AnswerSome subscription services, such as video streami...

• Edited December 24, 2024 09:39
• 1 follower
• 0 comments
• 3 votes

Sharing ZEN account with other persons

1. Account management
2. Registration information

QuestionCan I use one ZEN account together with other persons, or family?AnswerThe ZEN Personal account is meant for individual use only. We kindly ask that you do not share your account with other...

• Edited November 29, 2024 08:20
• 1 follower
• 0 comments
• -1 votes

RESOLVED. 18.11.2024. Problems with top ups.

1. FAQ
2. Service alerts and maintenance

18.11.2024, 16:20 UTC+1We kindly inform you that the problem has been resolved and top-ups are now being processed correctly. Top-ups are now operating as normal. We sincerely apologize for any inc...

• Edited November 18, 2024 15:52
• 1 follower
• 0 comments
• -1 votes

Difference between Platinum and Pro plan

1. Account management
2. ZEN Subscription Plans

QuestionWhat is the difference between Platinum and new Pro plan in ZEN?AnswerOur new ZEN Pro plan has the same fees for all transactions, as our Platinum plan, but with one key difference — it let...

• Edited November 15, 2024 07:40
• 1 follower
• 0 comments
• 13 votes

RESOLVED. 12.11.2024. Problems with PLN ELIXIR transfers.

1. FAQ
2. Service alerts and maintenance

12.11.2024, 14:05 UTC+1We kindly inform you that the problem has been resolved, and pending transfers were completed. PLN transfers via ELIXIR are now operating as normal. We sincerely apologize fo...

• Edited November 12, 2024 13:16
• 1 follower
• 0 comments
• -2 votes

Logging out of ZEN Web Portal for Business Clients

1. E-commerce
2. Integration with ZEN Checkout

QuestionHow can I log out of my ZEN Business account via web browser?AnswerTo sign out of your ZEN Business account via web browser: Make sure you are on the official ZEN Web Portal website: https:...

• Edited November 07, 2024 14:51
• 1 follower
• 0 comments
• 0 votes