Jakub Raduszewski

1. Transfers & Currencies
2. Currency exchange

QuestionWhy did the store or ATM ask me to choose the currency I want to pay in? What currency should I select at the terminal? What is Dynamic Currency Conversion?AnswerSome merchants and ATMs off...

• Edited January 10, 2025 13:49
• 1 follower
• 0 comments
• 4 votes

1. Zenefits
2. Reward Zone

QuestionHow does the Reward Zone program for ZEN Pro subscribers work?AnswerReward Zone loyalty program is a new Zenefit available exclusively to ZEN Pro subscribers, and ZEN Pro Cardholders. It co...

• Edited January 09, 2025 12:15
• 1 follower
• 0 comments
• -1 votes

1. Zenefits
2. Reward Zone

QuestionI received a Stone. On which transactions can I use it to receive the Reward Zone moneyback?AnswerStones from the Reward Zone program can only be redeemed on Card Payments. They cannot be r...

• Edited January 09, 2025 08:49
• 1 follower
• 0 comments
• -6 votes

1. Zenefits
2. Extended warranty

QuestionWho is eligible to activate 2 years of Extended Warranty for electronics in ZEN? Which products are covered under the 2 years of Extended Warranty?AnswerTo be eligible to activate the 2-yea...

• Edited January 08, 2025 14:32
• 1 follower
• 0 comments
• 5 votes

1. Top-ups
2. Issues with adding funds

QuestionWhy can't I see some of the top-up methods (e.g. BLIK, Apple Pay, Google Pay, PayPal) in my ZEN app?AnswerIf you don't see a particular top-up method in your account, it may be related to a...

• Edited January 08, 2025 13:12
• 1 follower
• 0 comments
• -21 votes

1. Account management
2. Registration information

QuestionCan I open a new ZEN account after I close the old account? Can I open a new ZEN account if I received the email "We have to close your account" from ZEN?AnswerPlease choose the option that...

• Edited January 03, 2025 14:11
• 2 followers
• 0 comments
• -14 votes

1. Zenefits
2. Extended warranty

QuestionHow can I register electronics I bought using my ZEN Pro Card to apply for Extended Warranty?AnswerTo start registering the product you purchased: Find the transaction related to your produ...

• Edited January 03, 2025 11:35
• 1 follower
• 0 comments
• 6 votes

1. Zenefits
2. Extended warranty

QuestionHow to check the status of my Extended Warranty application? How to check when my Extended Warranty expires?AnswerTo see the list of products and list of applications you've registered for ...

• Edited January 03, 2025 11:34
• 1 follower
• 0 comments
• 2 votes

1. Account management
2. ZEN features and settings

How-toHow to connect a ZEN account to a Bitget account?Answer Information Before connecting your accounts, make sure the following data are exactly the same both in ZEN and Bitget: Phone number, E...

• Edited January 02, 2025 10:36
• 1 follower
• 0 comments
• -4 votes

1. FAQ
2. Service alerts and maintenance

30.12.2024, 10:30 UTC+1You may be experiencing an error when trying to top-up your ZEN account using cryptocurrency, or send a cryptocurrency from ZEN to external wallet. We are aware of this probl...

• Edited December 31, 2024 08:21
• 1 follower
• 0 comments
• -1 votes