Jakub Raduszewski

1. ZEN Card
2. About ZEN Card

QuestionI am subscribed to the ZEN Pro plan. When should I use a ZEN Pro Card and when a Standard ZEN Card?AnswerThis article explains differences between ZEN Pro Card and ZEN Standard Card. In cas...

• Edited April 15, 2025 12:22
• 2 followers
• 0 comments
• 6 votes

1. Transfers & Currencies
2. Digital Currency transfers

QuestionHow can I send a Digital Currency transfer to an external wallet address from ZEN?AnswerIn ZEN, you may send funds from your EUR account balance to an external Digital Currency wallet. Supp...

• Edited April 15, 2025 08:29
• 1 follower
• 0 comments
• 23 votes

1. Top-ups
2. Ways to add funds to ZEN

QuestionCan I store cryptocurrency in a ZEN account? How do I top-up my ZEN account using Digital Currency? How to transfer Digital Currency to ZEN?AnswerIn ZEN, you may top up your EUR account bal...

• Edited April 15, 2025 07:46
• 1 follower
• 0 comments
• 62 votes

1. Transfers & Currencies
2. Digital Currency transfers

Question Can I cancel a Digital Currency transfer I sent from ZEN to third party cryptocurrency wallet address? Answer Due to the decentralized nature of blockchain technology once the Digital Curr...

• Edited April 09, 2025 07:54
• 2 followers
• 0 comments
• -4 votes

1. Transfers & Currencies
2. Digital Currency transfers

QuestionWhy do I need to provide recipient details for my Digital Currency transfers from ZEN?AnswerTo follow the FATF Travel Rule, which helps make virtual asset transfers safer, our Virtual Asset...

• Edited April 09, 2025 07:54
• 1 follower
• 0 comments
• 0 votes

1. Top-ups
2. Ways to add funds to ZEN

QuestionHow to edit or disable auto top-up of ZEN account?AnswerTo change or disable the amount you always want to have available in your ZEN account, follow these steps: Log in to the ZEN app. Go ...

• Edited April 09, 2025 07:45
• 1 follower
• 0 comments
• -1 votes

1. Top-ups
2. Ways to add funds to ZEN

QuestionHow can I set up automatic top-ups in my ZEN account to always have funds available in my account?AnswerZEN's auto top-up service allows you to always have the amount you set in your ZEN ac...

• Edited April 09, 2025 07:36
• 1 follower
• 0 comments
• 0 votes

1. FAQ
2. Service alerts and maintenance

You may have noticed that local RON account numbers for TRANSFOND transfers in Romania are temporarily not granted to newly created accounts that use Romanian documents. We are aware of this and ar...

• Edited April 07, 2025 10:24
• 1 follower
• 0 comments
• -2 votes

1. Account management
2. Registration information

Question How can I register a ZEN account via Binance? What are the limitations of such account, and how can they be lifted? How-to When you're depositing funds to Binance, you have the option to c...

• Edited April 04, 2025 07:20
• 2 followers
• 0 comments
• -25 votes

1. Account management
2. Data change

Question For how long does ZEN keep my Personal Data? How can I erase all my data from ZEN? Answer As a financial institution, we have a legal obligation to comply with regulations. This requires u...

• Edited April 04, 2025 06:24
• 1 follower
• 0 comments
• -15 votes