Jakub Raduszewski

1. Top-ups
2. Ways to add funds to ZEN

Question Can I store cryptocurrency in a ZEN account? How do I top-up my ZEN account using cryptocurrency? How to transfer cryptocurrency to ZEN? Answer In ZEN, you may top up your EUR account bala...

• Edited August 20, 2024 07:26
• 1 follower
• 0 comments
• 22 votes

1. Transfers & Currencies
2. Local bank transfers

QuestionWhat are the limits for Pound sterling transfers via Faster Payments system in ZEN?AnswerThe following limits apply to Faster Payments in GBP: Limit period Incoming transactions amount Out...

• Edited October 04, 2024 12:33
• 1 follower
• 0 comments
• -1 votes

1. Transfers & Currencies
2. Local bank transfers

QuestionWhat local transfers for GBP (Pound sterling) does ZEN support? What is Faster Payment Service (FPS)?AnswerZEN supports local GBP transfers via the Faster Payment Service (FPS). FPS transfe...

• Edited October 04, 2024 12:35
• 1 follower
• 0 comments
• 1 vote

1. FAQ
2. Service alerts and maintenance

3.10.2024, 13:25 UTC+2You may be experiencing an error when logging in to the ZEN app. We are aware of this problem and are working to fix it as soon as possible. We will provide an update as soon ...

• Edited October 03, 2024 12:13
• 1 follower
• 0 comments
• 1 vote

1. Account management
2. Account problems

IssueI'm having problems with ZEN app login. How do I troubleshoot issues signing in to the ZEN app?Answer "Oops! Something went wrong" error If you see "Oops! Something went wrong" message when ...

• Edited October 03, 2024 10:59
• 2 followers
• 0 comments
• -12 votes

1. FAQ
2. Service alerts and maintenance

You may have noticed that local RON account numbers for TRANSFOND transfers in Romania are temporarily not granted to newly created accounts that use Romanian documents. We are aware of this proble...

• Edited October 03, 2024 08:58
• 1 follower
• 0 comments
• 0 votes

1. Transfers & Currencies
2. International bank transfers

QuestionTo which countries can I send SWIFT transfers from ZEN? From which countries can I receive SWIFT transfers to ZEN?AnswerYou can send and receive SWIFT transfers in ZEN to and from the follo...

• Edited October 02, 2024 13:57
• 1 follower
• 0 comments
• 4 votes

1. E-commerce
2. Payer support (ZEN Checkout)

QuestionHow to access the ZEN QR code scanner? What QR codes can I scan with it?AnswerTo scan the ZEN QR code: Log in to the ZEN app. Swipe down on the screen with our mascot.If you're opening the ...

• Edited September 26, 2024 07:52
• 1 follower
• 0 comments
• -1 votes

1. Account management
2. Registration information

Answer As a financial institution under the supervision of the Central Bank of Lithuania, we are legally required to gather and report information to the Lithuanian Tax Authorities, who then share ...

• Edited September 25, 2024 14:18
• 1 follower
• 0 comments
• 0 votes

1. Transfers & Currencies
2. Cryptocurrency transfers

Question How can I send a cryptocurrency transfer to an external wallet address from ZEN? Answer In ZEN, you may send funds from your EUR account balance to an external cryptocurrency wallet. Suppo...

• Edited September 25, 2024 11:14
• 1 follower
• 0 comments
• 11 votes