Jakub Raduszewski
Articles
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Countries supported for SWIFT transfers to and from ZEN
QuestionTo which countries can I send SWIFT transfers from ZEN? From which countries can I receive SWIFT transfers to ZEN?AnswerYou can send and receive SWIFT transfers in ZEN to and from the follo...
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Using ZEN QR code scanner
QuestionHow to access the ZEN QR code scanner? What QR codes can I scan with it?AnswerTo scan the ZEN QR code: Log in to the ZEN app. Swipe down on the screen with our mascot.If you're opening the ...
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Does ZEN report to tax authorities?
Answer As a financial institution under the supervision of the Central Bank of Lithuania, we are legally required to gather and report information to the Lithuanian Tax Authorities, who then share ...
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Unsubscribing from ZEN marketing notifications
Question How can I unsubscribe from ZEN e-mail marketing communication or marketing push notifications from the ZEN app? Answer Unsubscribing from ZEN marketing e-mail messages If you would like...
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Transfer to my ZEN account was returned to sender
Question Why was a transfer to my ZEN account rejected and returned to the sender? How long does it take for the transfer to return to sender's account? Answer When making transactions via ZEN, eve...
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High risk processing fee was added to my transfer
Question What is the high risk transfers processing fee in ZEN? Why was a high risk processing fee added to my transfer? Answer High risk transfers processing fee is paid to ZEN.COM additionally to...
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Quick switching between Personal and Business ZEN accounts
Question I have 2 ZEN accounts - Individual and Business. How can I quickly switch between my Personal and Business ZEN accounts? Answer Information To use this feature, both your Personal and Bus...
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Managing ZEN app settings
Question How may I enable or disable biometric (face and fingerprint) login in ZEN app? How do I change my ZEN passcode? Can I turn off the melody when opening ZEN app? Does ZEN app support dark mo...
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I received a notification "You have inactive virtual card"
Question I received a notification from the ZEN app about my virtual card being inactive. What can I do to keep the card? Answer According to ZEN Card Terms, we have the right to permanently close ...
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Enabling push notifications from the ZEN app on your device
Question How can I enable push notifications from the ZEN app on my device? Answer To enable notifications from ZEN app on your phone, follow the steps below, depending on your device's operating s...