Jakub Raduszewski

1. Top-ups
2. Ways to add funds to ZEN

QuestionCan I store cryptocurrency in a ZEN account? How do I top-up my ZEN account using Digital Currency? How to transfer Digital Currency to ZEN?AnswerIn ZEN, you may top up your EUR account bal...

• Edited April 29, 2025 13:50
• 1 follower
• 0 comments
• 61 votes

1. Account management
2. Registration information

QuestionI want to register a personal ZEN account. How can I apply for a ZEN Personal account?AnswerWe're glad to hear that you're interested in our personal accounts! To register a personal ZEN ac...

• Edited April 29, 2025 13:08
• 4 followers
• 0 comments
• 110 votes

1. FAQ
2. Service alerts and maintenance

Dear Clients, please note that due to the Labour Day Bank Holiday SEPA (EUR) and Local PLN interbank transfers submitted on Thursday, May 1st will be processed on Friday, May 2nd.Other services, su...

• Edited April 29, 2025 07:22
• 1 follower
• 0 comments
• 4 votes

1. Account management
2. Account problems

Question I've received a notification from ZEN about the enforcement of an external obligation. What does it mean, and how can I check the details of an obligation? Answer If you receive a notifica...

• Edited April 25, 2025 08:02
• 3 followers
• 0 comments
• 16 votes

1. Account management
2. Registration information

QuestionCan I use one ZEN account together with other persons, or family?AnswerThe ZEN Personal account is meant for individual use only. We kindly ask that you do not share your account with other...

• Edited April 25, 2025 07:40
• 1 follower
• 0 comments
• 0 votes

1. ZEN Card
2. About ZEN Card

QuestionI am subscribed to the ZEN Pro plan. When should I use a ZEN Pro Card and when a Standard ZEN Card?AnswerThis article explains differences between ZEN Pro Card and ZEN Standard Card. In cas...

• Edited April 15, 2025 12:22
• 2 followers
• 0 comments
• 11 votes

1. Transfers & Currencies
2. Digital Currency transfers

QuestionHow can I send a Digital Currency transfer to an external wallet address from ZEN?AnswerIn ZEN, you may send funds from your EUR account balance to an external Digital Currency wallet. Supp...

• Edited April 15, 2025 08:29
• 1 follower
• 0 comments
• 22 votes

1. Transfers & Currencies
2. Digital Currency transfers

Question Can I cancel a Digital Currency transfer I sent from ZEN to third party cryptocurrency wallet address? Answer Due to the decentralized nature of blockchain technology once the Digital Curr...

• Edited April 09, 2025 07:54
• 2 followers
• 0 comments
• -4 votes

1. Transfers & Currencies
2. Digital Currency transfers

QuestionWhy do I need to provide recipient details for my Digital Currency transfers from ZEN?AnswerTo follow the FATF Travel Rule, which helps make virtual asset transfers safer, our Virtual Asset...

• Edited April 09, 2025 07:54
• 1 follower
• 0 comments
• 0 votes

1. Top-ups
2. Ways to add funds to ZEN

QuestionHow to edit or disable auto top-up of ZEN account?AnswerTo change or disable the amount you always want to have available in your ZEN account, follow these steps: Log in to the ZEN app. Go ...

• Edited April 09, 2025 07:45
• 1 follower
• 0 comments
• -1 votes