Viachaslau
Activity overview
Latest activity by Viachaslau-
Viachaslau created an article, What are the limits on crypto transfers?
QuestionWhat are the limits on crypto transfers?AnswerMaximum (can not be changed) outgoing cryptocurrency transfer limits: Maximum (cannot be changed) Outgoing crypto transfers €3000 per day*...
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Viachaslau created an article, Different transaction times in ZEN app and payment confirmation
Question Why does the transaction date (or time) on my transaction statement differ from the actual payment time? What is the accounting date visible on the payment confirmation? Answer In the Tran...
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Viachaslau created an article, Recurring transfers in the ZEN app
Question Can I create a recurring bank transfer or direct debit in the ZEN app? What types of recurring transfers are currently possible? Answer We do not support creating recurring bank transfers ...
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Viachaslau created an article, Can I invite a friend with a referral link?
Answer We are always happy when you recommend ZEN to your friends or family! Although we don't currently have referral links available, please know that we are continuously enhancing our services a...
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Viachaslau created an article, Can I undo a currency exchange transaction?
Answer The currency exchange transaction is irrevocable and cannot be canceled or refunded. However, you may always exchange the funds back to the original currency using the current exchange rates...
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Viachaslau created an article, Limits on card payments and ATM withdrawals
QuestionWhat are the card transaction limits and ATM withdrawal limits for ZEN cards?AnswerStandard (can be changed) and Maximum (can not be changed) card limits for purchases and ATM withdrawals a...
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Viachaslau created an article, ZEN top-up limits
QuestionWhat are the limits for adding funds to my ZEN account? How can I increase my top-up limits?AnswerEach ZEN customer has their own limits on the amount and the number of top-ups.General top-...
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Viachaslau created an article, Set the language of the ZEN app
How-toWhat languages can I select in ZEN app? How do I change the language of ZEN application?AnswerYou can change the app language in ZEN app settings, or your device settings. If the language of ...
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Viachaslau created an article, What exchange rates are applied to my transactions?
QuestionWhat exchange rates are applied to my transactions?AnswerWith ZEN, you can exchange currencies, make payments with your ZEN card or withdraw cash from ATMs with competitive currency exchang...
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Viachaslau created an article, Checking account balance in the ZEN app
Question What is total account balance in ZEN app? What exchange rates are used to show the total balance of my account? Answer With ZEN, you use one account for 28 currencies including EUR, GBP, U...